Rocio Rojas Acat
St. Cloud ,FL
Summary
Dynamic and dedicated hospitality professional with extensive experience at Walt Disney World Company. Proven ability to enhance guest experiences through exceptional customer service and strong teamwork. Skilled in event setup and food handling, consistently delivering high-quality service in fast-paced environments. Committed to maintaining a reliable and flexible approach to all tasks.
Overview
18
18
years of professional experience
Work History
Banquet Server
Swan and Dolphin Hotels
Orlando, FL
08.2015 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Catering Server on Call
Walt Disney World Company
Orlando, FL
02.2012 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
Server
Westgate Lakes Resort & Spa
Orlando, FL
05.2007 - 2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Master of Laws -
USMP
Peru12.2002
Santa Maria Eufrasia
Peru12.1996
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Punctual and reliable
- Event setup and breakdown
- Clearing tables efficiently
- Adaptive problem solving
- Customer service focus
- Safe food handling
- Food handling
- Hospitality service expertise
- Event setup
- Clear communication
- Physical coordination
- Flexible schedule
- Service prioritization
- Arranging banquet hall
- Proper food handling
- Relationship building
- Cash handling
- Station setup and restocking
- Running orders
- Order accuracy
- Bussing and table resets
- Team collaboration
- Food running
- Dining area maintenance
- FLUENT IN LANGUAGE
Timeline
Banquet Server
Swan and Dolphin Hotels
08.2015 - Current
Catering Server on Call
Walt Disney World Company
02.2012 - Current
Server
Westgate Lakes Resort & Spa
05.2007 - 2013
Master of Laws -
USMP
Santa Maria Eufrasia