Rocio Segura
RIALTO,CA
Summary
Proactive Marketing Specialist and Medical Assistant/Surgical Scheduler Coordinator with extensive experience in developing targeted marketing campaigns and optimizing patient scheduling processes. Skilled in relationship building, strategic planning, and team collaboration. Known for improving communication, enhancing patient satisfaction, and ensuring efficient operations in medical and marketing settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Marketing Specialist
Self Employed Services
01.2010 - Current
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print.
- Created persuasive sales presentations that effectively show business growth.
- Tracked trade show expenses to maintain budget.
- Coordinated with cross-functional teams to ensure alignment of marketing objectives with overall business goals.
Medical Assistant/Surgical Scheduler Coordinator
John S. Cho, M.D (Pain Management )
01.2002 - 12.2009
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Surgical Scheduler
DMG/ Health Clinic
11.1999 - 06.2002
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Supported hospital administration by providing regular reports on surgical scheduling.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Reached out to patients to confirm arrival times and convey procedures.
- Ensured compliance with regulatory requirements through diligent adherence to established protocols when booking surgeries.
- Ensured adequate staffing levels were maintained across all scheduled surgeries by working closely with nursing personnel and anesthesia providers during scheduling process.
- Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about surgeries and provided treatment plan documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Medical Assistant - Medical Assistant Program
Associated Technical College
Los Angeles, CA01.1998
Skills
- Sales Strategies
- Strategic Planning
- Vendor Relations
- Marketing Strategies
- Relationship Building
- Team Collaboration
- In person marketing
- Building working relationships
- Lunch & Learn meetings
Working out is a must. Peaceful walks to re charge. Prayer first thing in the morning.
My mornings always start with a prayer. Being thankful for another day is a blessing. Guidance from God to be prepared to face each day is very important. We put on his full Armor. Then I do a work out to have balance in my life and take care of the body and the mind as well. At the end of the day I usually end with a walk to re-charge and have a time to think of what could be done better or what may need a change and think of a plan for action.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Marketing Specialist
Self Employed Services
01.2010 - Current
Medical Assistant/Surgical Scheduler Coordinator
John S. Cho, M.D (Pain Management )
01.2002 - 12.2009
Surgical Scheduler
DMG/ Health Clinic
11.1999 - 06.2002
Medical Assistant - Medical Assistant Program
Associated Technical College
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