Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rocio Soto

Alhambra,California

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

30
30
years of professional experience

Work History

Senior Clerk

CareMore
11.2020 - Current
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Created reports and developed improvements and enhancements to automate records and file systems.

Patient Enrollment Specialist

Carelon Health
11.2021 - 10.2024
  • Updated, entered, and reviewed member data.
  • Communicated effectively via telephone, email, and in person with prospective members.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for members.
  • Collaborated with team members to identify areas for improvement in member service processes, implementing changes as needed.

Representative III

AT&T Mobility
09.1994 - 07.2020
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Understood each target customer's business model, mapped out organization and identified unique technology needs.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.

Education

High School Diploma -

Pioneer High School
Whittier CA
06.1980

Skills

  • Mail Handling
  • Sorting and Labeling
  • Performance Improvement
  • File Management
  • Office Supplies and Inventory
  • Paperwork Processing
  • Customer Satisfaction
  • Administrative Support
  • Data Entry and 10-Key
  • Outgoing Mail Preparation

Languages

Spanish
Full Professional

Timeline

Patient Enrollment Specialist

Carelon Health
11.2021 - 10.2024

Senior Clerk

CareMore
11.2020 - Current

Representative III

AT&T Mobility
09.1994 - 07.2020

High School Diploma -

Pioneer High School

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Rocio Soto