Rocio Velasquez
Marathon,FL
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
Work History
Server
Lazy Days South
12.2011 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Lazy Days South
12.2009 - 12.2011
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Marathon High School
Marathon, FL05.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Reliability
- Multitasking Abilities
- Adaptability
- Time Management
- Cash counting
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Server
Lazy Days South
12.2011 - 09.2022
Host
Lazy Days South
12.2009 - 12.2011
High School Diploma -
Marathon High School
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