Rocio Adriana Hernandez
Wenatchee,WA
Summary
Dynamic and detail-oriented Receptionist at Confluence Health, adept at optimizing patient scheduling and enhancing workflow efficiency. Demonstrated strong organization and time management skills while ensuring accurate data entry and maintaining a welcoming environment. Proven ability to handle patient effectively.
Overview
28
28
years of professional experience
Work History
Receptionist
Confluence Health
Wenatchee
03.2004 - Current
Greet patients, Schedule, reschedule and cancel patient appointments, verify patient demographic information, collect copayments or account payments. Access Washington state immunization system. Prepare paperwork for daily patient workflow.
Receptionist
The Wenatchee World
Wenatchee, WA
03.1998 - 02.2004
- Greeted customers and visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments.
- Start and cancel newspaper subscriptions efficiently, hold and restart newspaper subscriptions for customer vacations.
- Processing daily newspaper counts for home delivery subscribers as well as store front sales
- Maintained accurate records for NSF check collection system.
- Kept counts of telemarketing new accounts
- Mailroom processing, sorting mail, bulk mail processing
Education
High School Diploma - General Education Diploma
Wenatchee Valley College
Wenatchee, WA06.2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Copy/fax machine knowledge
Accomplishments
Employee of the month, achievement award. Confluence Health
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Confluence Health
03.2004 - Current
Receptionist
The Wenatchee World
03.1998 - 02.2004
High School Diploma - General Education Diploma
Wenatchee Valley College