Rocio Tatiana Cavero
Miami,FL
Summary
An experienced executive professional with over 10 years experience in business administration. Strengths include: exceptional, organizational and interpersonal skills, communication and public speaking. Bilingual in Spanish and English. Proficient in Microsoft Office. Self starter and a team player who approaches every project in a detailed, analytical manner.
Overview
23
23
years of professional experience
Work History
Provider Engagement Coordinator
Independent Living Systems, ILS
10.2021 - Current
- Serves as in-house support to Provider Relations Account Executives (including Long-Term Care and Acute Providers) all Florida Regions (1-11)
- Document all provider Inquiries into CRM (Salesforce)
- Proven ability to develop and implement creative solutions to complex problems within Salesforce.
- Support providers and training lead Provider Relations Account Executives and resolved identified provider issues.
- Coordinate outbound calling in support of overall network development Strategy and specific regional initiatives.
Medical Collector
University Of Miami
07.2018 - 08.2021
- Collect 60 accounts per day on government Medicare, Medicaid, Worker's Compensation, and commercial insurance and patient outstanding balances.
- Established all collection activity information is entered accurately into system; bring recurring issues to supervisor's attention.
- Review explanation of benefits (EOBs) to ensure proper reimbursement of claims and reports any problems.
- Responsible for all aspects of account follow up and collections, including processing appeals.
Accounting/Bookkeeping Administrative Assistant
Preferred Accounting Services
05.2013 - 06.2018
- Reconciliation and reviewing bank statements into the Quick Book System
- Assist clients/attorneys, realtors and financial institutions with property closing documents.
- Manage all aspects of accounts payable, compile and sort invoices and checks.
- Support accounting personnel
Senior Administrative Assistant
Johnson & Johnson
11.2010 - 11.2011
- Manage calendar, appointments, and events to the VPs and senior level managers.
- Manage projects, compose letter and reports, prepare/edit presentations, recommend or make purchase decisions and complete travel expense report.
- Facilitate communication and collaborative with customers and executives within a diverse environment.
Housing Specialist
Miami Dade Public Housing Agency
06.2010 - 11.2010
- Compute housing assistant payments based on tenant annual income report 8 cases per day.
- Established and analyze financial information.
- Up-date and maintain tenant information.
Career Advisor /Outreach Specialist
South Florida Workforce
04.2009 - 12.2009
- Conduct outreach to Temporary Assistance for Needy Families (TANF) Refugee Program Participants in effort to re-engage customers who are not complying with program requirement.
- Collaborate closely with staff to report results or re-engagements of customers.
- Organizes and collaborates to develop worksites for customer assigned to community and work experience with other program staff to fill job openings.
Administrative Assistant
The International Bank Of Miami, N.A
04.2006 - 05.2008
- Assist customers with questions regarding financial products and services
- Process personal and corporate new documentation
- Process wire transfers, ATM orders and Debit Card Applications
Kendall Regional Medical Center
Accounting Assistant
04.2000 - 07.2005
- Established appropriate adjustments to inpatient and outpatient accounts based on Medicare remittance advice report.
- Performed General Ledger reconciliations, analysis, and reporting.
- Established new system to eliminate errors, with 100% success.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Science - Business Administration
Nova Southeastern University
Davie, FL12.2006
Skills
- Bilingual -Spanish (Fluent: writing, reading & speaking)
- Strong interpersonal, communication, organizational and strong analytical skills
- Comprehensive knowledge of computer software: Microsoft Outlook, Excel, Power Point & Word
- Strong attention to detail & ability to multitask
Timeline
Provider Engagement Coordinator
Independent Living Systems, ILS
10.2021 - Current
Medical Collector
University Of Miami
07.2018 - 08.2021
Accounting/Bookkeeping Administrative Assistant
Preferred Accounting Services
05.2013 - 06.2018
Senior Administrative Assistant
Johnson & Johnson
11.2010 - 11.2011
Housing Specialist
Miami Dade Public Housing Agency
06.2010 - 11.2010
Career Advisor /Outreach Specialist
South Florida Workforce
04.2009 - 12.2009
Administrative Assistant
The International Bank Of Miami, N.A
04.2006 - 05.2008
Kendall Regional Medical Center
Accounting Assistant
04.2000 - 07.2005
Bachelor of Science - Business Administration
Nova Southeastern University
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