Rockey Carter
Lakeside
Summary
Concur System Site Administrator with expertise in managing travel and expense platforms. Focused on optimizing processes, ensuring compliance, and providing user support across departments. Strong communication and organizational skills facilitate effective training and troubleshooting, driving operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Concur System Site Administrator
Waters Corporation
03.2020 - Current
- Coordinated travel and expense management on Concur, ensuring accuracy and compliance.
- Ensured compliance by coordinating audits with Concur
- Digital administrator for Concur platform.
- Performed website updates and modifications on Concur, resolving issues to maintain platform functionality.
- Streamlined communication with Travel Management Company, enhancing update delivery and response times.
- Overseeing employee training on tool
- Reported work-related incidents from all departments.
Online Engineer
World Travel Inc.
06.2016 - 03.2020
- Supported multiple client accounts as online engineer, ensuring timely resolution of technical issues
- Managed and prioritized incident reports from all departments to facilitate efficient troubleshooting
- Collaborated directly with multiple account managers
- Work directly with client contacts regarding their product
- Conducted site reviews with clients to identify areas for improvement and enhance user experience.
- Work website modifications, updates, and identification of problems
- Work with Implementations on new accounts
- Working on Concur, GetThere, and Deem
Site Administrator
Ovation Travel
05.2015 - 06.2016
- Site Administrator handling all U.S.-based accounts
- Managed Concur, GetThere, and Deem platforms to ensure smooth operations.
- Utilize Service Management software for incident assignment and tracking
- Facilitated website training sessions to enhance end-user engagement.
- Executed website modifications and updates while identifying and resolving issues.
- Work incidents sent by operations and/or end users
- Uploading assigned scheduled and unscheduled data feeds
Team Leader
BCD Travel
08.2010 - 05.2016
- Led teams of agents managing 13 accounts, driving effective account oversight and client engagement
- Handled customer escalations, ensuring timely issue resolution and customer satisfaction
- Coached agents on performance improvement techniques, enhancing service delivery
- Service Level Monitoring
- Record Bounce Queues
- Administrative Reports for Management staff
- Creating and updating profiles in Concur
- Check on contacts and account preferences
Education
MBA - Practical
Lee University
Cleveland, TN08-2026
Certificate of Ministry -
Liberty University
Lynchburg, VABachelors -
King's University
Southlake, TXSkills
- SAP Concur Certified
- System Site Administration
- System integration
- Implementation
- Compliance management
- System optimization
- Project management
- Report processing
- Vendor management
- Customer relationship management
- Employee training
- Time management
- Conflict resolution
Certification
- Concur Travel Certification
- Concur Advanced Configuration training
Timeline
Concur System Site Administrator
Waters Corporation
03.2020 - Current
Online Engineer
World Travel Inc.
06.2016 - 03.2020
Site Administrator
Ovation Travel
05.2015 - 06.2016
Team Leader
BCD Travel
08.2010 - 05.2016
MBA - Practical
Lee University
Certificate of Ministry -
Liberty University
Bachelors -
King's University