Rockey Fackler

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer base by providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.

Caregiver for ill spouse

• Delivered packages to customer doorsteps and business offices.
• Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
• Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
• Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
• Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
• Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
• Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
• Increased repeat business by providing exceptional customer service during each interaction.
• Enhanced delivery efficiency by optimizing route planning and time management.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Built professional relationships with customers and business partners to establish trust and credibility.

• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.