Rocky Joshee
Enumclaw,WA
Summary
Versatile Business & Technology Professional seeking opportunities to implement positive and progressive change in organizations. Demonstrated record of meeting diverse business demands and delivering cutting-edge solutions. History of leading top-performing teams to by developing, coaching, and leading personnel. Known for improving organizational efficiency, and user service by planning, designing, and deploying highly effective systems.
Overview
38
38
years of professional experience
Work History
Program Delivery Consultant
Covestic
05.2013 - Current
- On-site at T-Mobile USA, since 6/2014 as a consultant performing program delivery. Running VP steering meetings to provide program updates and align across business & IT, ensuring successful delivery of the program.
- 5/2020 - present - Business Architecture role establishing new process & OKRs for new operations team to support LOB. Responsible for ongoing metrics reporting and analysis of partner support & Compliance for operations.
- 6/2018 - 4/2020 - Program Managed Digital transformation, executing pilot programs and providing on-boarding leadership for testing environment restructuring, automation and quality tracking.
- 9/2017 - 5-2018 - Program Manager for Marketing Data transformation program. Goal was to bring campaign data management functionality in house, leveraging Oracle Customer HUB to provide analytics capability to Marketing team. Multiyear project, deploying first 2 phases before transitioning lead role to FTE Program Manager.
- 6/2016 - 8/2017 - Group Program Manager for T-Mobile Enterprise Data Services team as lead for Universe 2.0 program. Owned delivery of 10 workstreams within EDS for this program, including managing integration points with internal and external teams. Worked closely with Finance business and compliance QA team to deliver and ensure accuracy of billing system data to financial data reporting systems prior to deployment.
- 6/2014 - 4/2016 - Group Program Manager for Retail technology projects leading expansion of Retail Mobility platform, supporting side by side selling model in T-Mobile branded stores. Led selection and implementation of new EMV capable mobile multi-function scanners Implementation of secure cloud based mobile printing. Led enhancement of platform to increase performance.
- 5/2013 - 5-2014 - Worked with early-stage technology startup companies Develop product and operational roadmaps Assist in business plan development, particularly in development and operational costs. Presented concepts & plans to investors.
Senior IT Manager
Symetra Financial Corporation
06.2011 - 04.2013
- Managed Business relationship, road mapping & software development for Web, Customer support and Sales portals, ensuring proper prioritization and communication of initiatives.
- Owned development and operational support for external access management, customer web self-service application, public and internal web sites, reducing site support time by 50%.
- Led teams to set program, project and development, implementing cross team Centers of Excellence.
Sr. Manager, Software Development
T-Mobile USA, Inc
11.2000 - 05.2011
- Led multiple development teams, of up to 90 people, designing and implementing several business/technology solution working utilizing multiple delivery methodologies (Waterfall, Agile, Scrum) to deliver capabilities across back and front office systems.
- Produced integrated business & technology roadmaps.
- Cross-functional program management including team, governance, budget oversight, timelines and scope.
- Have supported vendor selection, RFI and RFP processes
IT Director
Saltmine Inc. / Meridian Partners Ltd
02.1999 - 11.2000
- Ran and optimized internal IT & operations for a 450-person company, determined infrastructure strategy, internal projects and VOIP telephony.
- Supported five offices in U.S. and England.
- Oversaw data center operations for over 100 hosted client sites, including various Microsoft support sites and World Trade Organization.
Chief Technology Officer
Aware Learning Technologies Corp
01.1997 - 01.1998
- Spearheaded development of product direction, technology strategy and product architecture.
- Worked with other leadership and customers to set strategic company vision, roadmaps and product execution.
- Researched technology and education trends, defined emerging markets and new areas of business, and navigated new product development efforts.
Director
Aware Learning Technologies Corp
01.1994 - 01.1996
- Designed first data-driven multimedia dynamic content computer-based training architecture developed in Canada, recognized by the Canada Research Council.
- Designed multimedia computer based training that was delivered across a WAN.
- Served as the primary architect on all client projects and initiatives.
Consultant / Partner
RealLink Computer Services Corporation
01.1990 - 01.1993
Systems Analyst, Developer & DBA
01.1986 - 01.1990
- Government of Alberta Edmonton, AB.
Education
Technical Degree - Computer Programming / Accounting Systems
Northern Alberta Institute of Technology
Edmonton, AB, Canada04.1992
Skills
- System Implementations and Integration
- Program / Project / Portfolio Management
- Agile / Scrum / Waterfall Methodologies
- Vendor Engagement and Management
- Solutions Architecture
- Process Development
- Data & Reporting Management
- Service Introduction
Accomplishments
- Program Manager overseeing a multi-million customer & billing system divestiture migration.
- Program Manager establishing operations for new wholesale line of business in a national wireless carrier, including defining KPI's, dashboards, tools and compliance.
- Program/Solution Manager at a Fortune 100 company for digital transformation of quality assurance environments using pipeline automation to enable CI/CD across the technology landscape.
- Program Manager for a $25M Enterprise Campaign Management replacement program - ongoing effort to bring core data in house and build capabilities for marketing teams to run campaigns from a single system.
- Program Manager for a $60M Data Warehouse / Financial reporting implementation for new telecommunications billing system. Year long effort required management of several work streams in business and IT, with a mix of internal and multiple vendors.
- Program Manager for $ 40M Retail POS Mobility Platform Expansion on iOS, deploying hardware and software solutions for a major wireless communications carrier.
- Program Manager for a $500M integration of a $2.5B acquisition of a regional wireless carrier with 2.2M subscribers into T-Mobile. Focus areas were product migration, call center conversion, retail systems & store conversion, billing system customer migration, wireless network integration and employee transition.
- Program Manager for Supply Chain Optimization Program for tuning a wireless carrier fulfillment, logistics and replenishment of stores. Focused on business process, SAP improvements and implementation of JDA. Program came in $10M under budget while still achieving the desired business goal.
- Lead Business Systems Architect for MVNO/Wholesale technology solution, from tool selection through implementation, and onboarded 2 partners for T-Mobile's MVNO business. Focus was on process, billing and partner support.
- Lead Systems Analyst for Retail Customer Service Portal for T-Mobile, creating a custom web application, designed based upon the business process steps with a goal to minimize training.
Timeline
Program Delivery Consultant
Covestic
05.2013 - Current
Senior IT Manager
Symetra Financial Corporation
06.2011 - 04.2013
Sr. Manager, Software Development
T-Mobile USA, Inc
11.2000 - 05.2011
IT Director
Saltmine Inc. / Meridian Partners Ltd
02.1999 - 11.2000
Chief Technology Officer
Aware Learning Technologies Corp
01.1997 - 01.1998
Director
Aware Learning Technologies Corp
01.1994 - 01.1996
Consultant / Partner
RealLink Computer Services Corporation
01.1990 - 01.1993
Systems Analyst, Developer & DBA
01.1986 - 01.1990
Technical Degree - Computer Programming / Accounting Systems
Northern Alberta Institute of Technology
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