Rocky McDonald
Customer Service
Carlsbad,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Cashier
Allsup's
05.2024 - 01.2025
- Gas station cashier, cleaned the store, stocked shelves and drinks, greeting customers at the door.
Cashier
Brewer
03.2023 - 04.2024
- Gas station attendant, made sure the store was clean and stocked.
Head Cashier
Lowe's Home Improvement
02.2022 - 12.2022
- Supervising cashiers, collecting excess cash, counting all registers before close, supervising return center
Sales Associate
Walgreens
02.2021 - 12.2021
- Help customers find what they need, help customers at the photo department, check out customers, unload stock from truck on a weekly basis
Online Shopper / cashier
Albertsons
03.2018 - 12.2020
- Collect online orders and prepare for pickup efficiently, I was also a cashier at the front registers, switched departments i was a cashier for the last year I was there
Education
High school diploma -
Carlsbad High School
Carlsbad, NM 08.2015 - 05.2019
Skills
- Basic math
- Retail math
- E-Commerce
- Guest services
- Front desk
- Organizational skills
- Cash register
- Phone etiquette
- Efficiency
- Retail sales
- Inside sales
- Cash handling
- Communication skills
- Computer Literacy
- Customer service
Customer assistance
Certification
Driver's License, 07/01/22, 07/31/26
Timeline
Cashier
Allsup's
05.2024 - 01.2025
Cashier
Brewer
03.2023 - 04.2024
Head Cashier
Lowe's Home Improvement
02.2022 - 12.2022
Sales Associate
Walgreens
02.2021 - 12.2021
Online Shopper / cashier
Albertsons
03.2018 - 12.2020
High school diploma -
Carlsbad High School
08.2015 - 05.2019
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