Summary
Overview
Work History
Education
Skills
Timeline
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Rocky Thompson

Zanesville,OH

Summary

Experienced and dedicated aviation professional pursuing a role at NetJets, with a demonstrated track record of excellence. Proficient in communication and time management. While committed to advancing the company's mission of delivering exceptional service and safety in private aviation.

Overview

18
18
years of professional experience

Work History

Lead Flight Attendant

Shuttle America / Republic Airways
Indianapolis, IN
02.2015 - 03.2024
  • Managed the safety and security of passengers on board flights.
  • Conducted pre-flight briefings with cabin crew to ensure compliance with all aviation regulations and company policies.
  • Demonstrated exceptional customer service standards and ensured that passengers were comfortable during their flight.
  • Developed strategies to improve customer service levels on board flights.
  • Resolved complaints from customers in a timely manner while maintaining a professional attitude at all times.
  • Maintained an up-to-date knowledge of airline policies and procedures as well as federal aviation regulations.

Crew Member

Aramark
New Concord, OH
08.2013 - 02.2015
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Adhered to health department regulations regarding food handling procedures.
  • Checked expiration dates on all products before serving them to customers.
  • Served food quickly for positive guest experiences.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Crew Member

Burger King
Zanesville, OH
02.2006 - 02.2015
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

Travel And Tourism - Travel And Tourism Professional

The Travel Academy
Eagan, MN
07-2014

Some College (No Degree) - Computer Science

Muskingum University
New Concord, OH
05-2014

Skills

  • Strong leadership
  • Public interaction
  • Crew Coordination
  • Conflict Mediation
  • FAA Regulations
  • Brand Promotion
  • Passenger Assistance
  • Strong computer skills
  • Excellent Communication
  • Exceptional time management

Timeline

Lead Flight Attendant

Shuttle America / Republic Airways
02.2015 - 03.2024

Crew Member

Aramark
08.2013 - 02.2015

Crew Member

Burger King
02.2006 - 02.2015

Travel And Tourism - Travel And Tourism Professional

The Travel Academy

Some College (No Degree) - Computer Science

Muskingum University

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Rocky Thompson