Desiree De La O Marr
Santa Clarita,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Speaks Spanish fluently
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Flight Attendant
United Airlines
Los Angeles, CA
02.1998 - 01.2024
- Took measures during unusual conditions to maximize safety of customers and crew.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Trained new cabin crew members on safety procedures, customer service techniques.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Developed strategies to improve customer service levels on board flights.
- Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Assistant/Credentials Coordinator
California State University Northridge
Los Angeles, CA
01.2001 - 01.2002
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained schedule of class assignments to meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Served as a liaison between providers, departments and committees regarding credentialing issues.
- Identified areas for improvement within the existing process flow and developed solutions accordingly.
- Maintained up-to-date records of all credentialing activities.
Bursar Office Assistant/Cashier
California State University San Marcos
San Marcos, CA
01.1994 - 04.1997
- Assisted with the preparation of annual budget for the Bursar Office operations.
- Managed communication with external vendors regarding tuition payment processes.
- Actively monitored incoming emails regarding tuition payments and responded accordingly.
- Coordinated with other departments within the University to ensure timely resolution of any outstanding issues related to tuition payments.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Performed data entry into various financial systems including Banner Student Information System.
- Worked collaboratively with other members of the Bursar's office team in order to meet deadlines efficiently.
- Ensured compliance with all applicable federal, state, university regulations and policies related to tuition payments.
- Processed student refunds promptly and accurately.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Clinical Hypnotherapist -
Hypnosis Motivation Institute
Tarzana, CA06-2009
Associate of Applied Science - Respiratory Therapy
Crafton Hills College
Yucaipa, CA06-1981
Skills
- Public Interaction
- Administrative Tasks
- Company Policy Adherence
- Crew Coordination
- Emergency Situations Management
- Strong Leadership
- Conflict Mediation
- Resourceful
- Cash Flow Management
- Business Documentation
- Staff Training
- Flexible and Adaptable
- Credential Verification
- Records Review
- Budget Adherence
- Data Verification
- Patient Care
- Clinical Leadership
- Relationship Management
Affiliations
- Hobbies include hiking, swimming, reading, singing
Certification
- Certified Clinical Hypnotherapist
- Respiratory Therapist
Languages
English
Professional
Spanish
Professional
Reason for applying
- I am excited to enter into University employment once again as I enjoyed the environment and ability to assist and interact with students, staff and faculty.
- I am eager and prepared to hone new skills and utilize skills from previous work at CSUN and CSSM to fill a position where I can be effective and professional.
references
- Nicholas Novosel , Office of Credentials CSUN NicholasNovosel@CSUN.edu
- Jeri Richards 760.803.2128, previous co-worker at CSSM
Timeline
Administrative Assistant/Credentials Coordinator
California State University Northridge
01.2001 - 01.2002
Lead Flight Attendant
United Airlines
02.1998 - 01.2024
Bursar Office Assistant/Cashier
California State University San Marcos
01.1994 - 04.1997
Clinical Hypnotherapist -
Hypnosis Motivation Institute
Associate of Applied Science - Respiratory Therapy
Crafton Hills College