Rod O’Den
Pottery Barn
Southfield,MI
5
years of professional experience
Inventory & Operations Lead (Key Holder) with proven experience in high-volume retail and warehouse environments. Skilled in inventory control, team leadership, merchandising execution, and customer fulfillment. Trusted with store access, operational oversight, and leadership responsibilities. Known for improving efficiency, maintaining inventory accuracy, and delivering strong customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Inventory Lead (Key Holder)
3 Years 1 Month- Trusted key holder responsible for early store access, receiving shipments, and preparing operations
- Lead inventory, shipping, and receiving processes in a high-volume environment
- Maintain inventory accuracy using barcode systems
- Supervise and train team members to improve efficiency
- Coordinate with teams to resolve order discrepancies
- Support customer order pickup and fulfillment
- Execute merchandising resets and maintain display standards
- Conduct after-hours inventory counts
- Achieved 1-hour turnaround on returns processing
- Supervised daily store operations, ensuring adherence to company standards and policies.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
Sales Associate / Acting Team Leader (Manager-on-Duty)
11 Months- Served as Manager-on-Duty in absence of leadership
- Oversaw operations, staff, and customer issues
- Ranked Top 2 in sales (8 of 12 months)
- Trained new associates on customer service protocols and operational procedures.
- Maintain adequate supply levels in all designated work areas and handling supplies to ensure safety control.
- Engaged with customers to build rapport and loyalty.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
9 Months- Top-performing associate exceeding sales goals
- Built strong customer relationships
- Supported merchandising and operations
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Contributed to maintaining safety standards, minimizing risks for both staff and customers.
Education
High School Diploma - Psychology & Communications
No Degree - Psychology & Communications
Skills
Inventory Management
Shipping & Receiving
Warehouse Operations
Team Leadership
Merchandising & Displays
Order Fulfillment
Customer Service
Problem Resolution
Barcode Systems
POS Systems
Microsoft Office
Timeline
Inventory Lead (Key Holder)
Pottery Barn
06.2023 - CurrentRead More
Sales Associate / Acting Team Leader (Manager-on-Duty)
Bath & Body Works
05.2022 - 04.2023Read More
Sales Associate
Bath & Body Works
08.2021 - 05.2022Read More
Wylie E. Groves High School
High School Diploma from Psychology & Communications
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University of Kansas
No Degree from Psychology & Communications
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