ROD RICHARDSON
Addison,Texas
Summary
Experienced Security Officer with a strong track record in maintaining safety across campus grounds and facilities. Demonstrates calmness in high-pressure situations while effectively managing difficult interactions. Responds swiftly to emergencies and provides crisis intervention, exercising sound judgment to ensure safety and security.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Amped Fitness
Richardson, Texas
03.2026 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed membership accounts and processed billing inquiries efficiently.
- Resolved conflicts and ensured member satisfaction through effective communication.
- Assisted members with fitness inquiries and service-related issues.
- Developed strong customer relationships to encourage repeat business.
- Coordinated member events and promoted community engagement initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Officer
Lakewood Country Club
Dallas, Texas
04.2021 - 04.2024
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols to detect and prevent security breaches.
- Secured restricted areas by monitoring access points and verifying credentials. to prevent unauthorized entry.
- Responded promptly to emergencies and incidents on the property.
- Welcomed staff, guests, vendors, and contractors at facility entrance.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
Security Officer
Westin Galleria
Dallas, Texas
01.2019 - 04.2021
- Followed established security and safety procedures and posted orders, including enforcement of company rules, policies, and regulations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected premises for safety hazards to ensure a secure environment. and took corrective action.
- Executed access control measures to ensure compliance with security protocols.
- Managed crowd control during large events to maintain order and security.
- Checked for safety hazards and took corrective action when necessary.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Security Officer
The Omni
Dallas, Texas
01.2014 - 01.2019
- Conducted regular patrols to ensure compliance with security measures.
- Conducted patrols of premises, checking for signs of intrusion or vandalism.
- Engaged with guests to provide assistance and enhance security awareness.
- Assisted in training new staff on loss prevention techniques and procedures.
Security Officer
The Joule
Dallas, Texas
01.2011 - 01.2014
- Conducted regular patrols to detect and prevent security breaches.
- Monitored premises to ensure safety and security for guests and staff.
- Maintained accurate logs of daily activities, incidents, and observations.
- Trained new security personnel on protocols and emergency procedures.
Education
Naaman Forest High School
Garland, TexasGeneral Studies
Richland Community College
Skills
- Customer engagement strategies
- Customer service assessment
- Membership management tools
- Conflict resolution techniques
- Conflict resolution
- Emergency response
- Radio communication
Timeline
Customer Service Representative
Amped Fitness
03.2026 - Current
Security Officer
Lakewood Country Club
04.2021 - 04.2024
Security Officer
Westin Galleria
01.2019 - 04.2021
Security Officer
The Omni
01.2014 - 01.2019
Security Officer
The Joule
01.2011 - 01.2014
Naaman Forest High School
General Studies
Richland Community College