Roddy Delagrandeanse
Schenectady
Summary
Versatile Evening Manager with experience overseeing operations during off-peak hours. Strengths include staff supervision, customer service, and effective communication skills. Demonstrated ability to boost team productivity and improve operational efficiency in previous managerial roles. Known for resolving complex issues promptly, ensuring smooth and productive evening shifts.
Skilled order selector with background in warehouse operations and efficient order fulfillment. Familiarity with safety protocols, inventory management systems, and advanced picking strategies. Strengths include quick decision-making, physical endurance, accuracy, and teamwork. Contributed to overall operational efficiency by maintaining smooth workflow and reducing errors in previous roles. Previous experience.
Responsible Packager with experience reviewing orders and packaging merchandise. Driven team player successful at meeting production targets through consistent productivity. Punctual and hardworking with great written and verbal communication skills.
Motivated Store Associate with thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of store cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Evening Manager
McDonald’s
Schenectady
01.2020 - 11.2022
- Supervised evening staff to ensure efficient operations and customer service.
- Trained new employees on restaurant procedures and safety protocols.
- Managed inventory levels, ensuring product availability for evening shifts.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coordinated with kitchen staff to maintain food quality and presentation standards.
- Monitored cash handling processes during closing to ensure accuracy and security.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed strategies to improve customer satisfaction ratings by implementing targeted initiatives.
- Utilized various software applications to manage daily operations.
- Implemented safety protocols and enforced security measures throughout the premises.
Order Picker
Hannaford Warehouse
Menands
08.2018 - 01.2019
- Operated order picking equipment to efficiently gather products for shipment.
- Maintained accurate inventory records through regular checks and updates.
- Collaborated with team members to streamline order fulfillment processes.
- Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
- Utilized warehouse management system to track orders and inventory levels.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Ensured cleanliness and organization of the picking and storage areas to optimize workflow.
- Adhered to quality control standards by inspecting products for damage before packing.
- Participated in training sessions to improve picking techniques and learn new technologies.
Order Selector
Golub Corporation
Schenectady
08.2017 - 08.2018
- Operated pallet jacks to transport products within the warehouse.
- Selected and packed orders based on customer specifications.
- Maintained inventory accuracy by conducting regular stock checks.
- Followed safety protocols to ensure a secure working environment.
- Ensured cleanliness and organization of the warehouse space.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Attended company safety meetings to maintain knowledge of new and important information.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Inspected product for damages or defects before placing them into containers.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Participated in continuous improvement initiatives to increase efficiency.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Limited damage to products and orders by using care when choosing items.
Associate
Target
Schenectady
01.2016 - 08.2017
- Assisted customers with product inquiries and provided personalized service.
- Collaborated with team members to maintain store organization and cleanliness.
- Managed inventory levels and restocked shelves to ensure product availability.
- Trained new associates on store procedures and customer service standards.
- Implemented merchandising strategies to enhance product displays and visibility.
- Processed transactions accurately using point of sale systems and cash registers.
- Built relationships with customers by providing friendly customer service.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Prepared merchandise for purchase or rental.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Schenectady High School
Schenectady, NYSome College (No Degree) - Psychology
SUNY Cobleskill
Cobleskill, NYSkills
- Staff supervision
- Inventory management
- Customer service
- Safety protocol enforcement
- Strong verbal communication skills
- Able to navigate tough situations in the workplace with professionalism
- PUNCTUAL
- Equipment operation
- Time management
- Attention to detail
- Pallet jack operation
- Pallet wrapping
- Warehouse navigation
- Heavy lifting
Timeline
Evening Manager
McDonald’s
01.2020 - 11.2022
Order Picker
Hannaford Warehouse
08.2018 - 01.2019
Order Selector
Golub Corporation
08.2017 - 08.2018
Associate
Target
01.2016 - 08.2017
Schenectady High School
Some College (No Degree) - Psychology
SUNY Cobleskill