Rodel Lopez
Glendale,AZ
Summary
Results-driven professional with strong decision-making and goal-setting skills. Experienced in training and mentoring staff while ensuring high customer satisfaction and operational excellence. Committed to driving team success and optimizing processes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sonic DriveIn
Glendale, AZ
02.2023 - 04.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on operational procedures and company policies.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Collaborated with management on strategic initiatives to enhance overall efficiency and service quality.
- Resolved customer complaints effectively, improving retention rates and satisfaction scores.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Courtesy Clerk
Kroger
Glendale, AZ
08.2022 - 01.2023
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas to ensure a welcoming environment.
- Collaborated with team members to address customer needs and resolve issues promptly.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Server
IHOP
Glendale, AZ
01.2022 - 04.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and ensured timely delivery to guests.
- Collaborated with kitchen staff to coordinate efficient meal preparation and service flow.
Education
Associate of Arts - Music Education
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2028
High School Diploma -
Cactus High School
Glendale, AZ05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Goal setting
- Team building
- Consulting
- Succession planning
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
Timeline
Assistant Manager
Sonic DriveIn
02.2023 - 04.2026
Courtesy Clerk
Kroger
08.2022 - 01.2023
Server
IHOP
01.2022 - 04.2022
Associate of Arts - Music Education
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Cactus High School