Summary
Overview
Work History
Education
Skills
Timeline
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Rodell Gulley

Kissimmee,FL

Summary

Dynamic operations manager with a proven track record at Popeyes Louisiana Kitchen, excelling in strategic planning and customer service. Achieved high-quality standards while consistently meeting financial targets. Expert in workflow optimization and employee training, enhancing team performance and customer satisfaction through effective communication and problem resolution.

Overview

10
10
years of professional experience

Work History

Manager of Operations

Popeyes® Louisana Kitchen
12.2023 - 03.2025
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

Delivery Driver

Pizza Hut
02.2021 - 09.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Landscape Foreman

R&L Lawn Care Specialist
12.2014 - 04.2020
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
  • Performed planting, watering, mulching, and edging of lawns.
  • Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
  • Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.

Education

No Degree -

Seminole State College of Florida
Sanford, FL

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning
  • Inventory management
  • KPI tracking
  • Safety procedures
  • Employee training
  • Workflow optimization

Timeline

Manager of Operations

Popeyes® Louisana Kitchen
12.2023 - 03.2025

Delivery Driver

Pizza Hut
02.2021 - 09.2023

Landscape Foreman

R&L Lawn Care Specialist
12.2014 - 04.2020

No Degree -

Seminole State College of Florida

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