Rodenisha Walker
Houston,TX
Summary
Dedicated Certified Medical Assistant with a proven track record at AFC Urgent Care, adept in HIPAA Compliance and exceptional patient care coordination. Enhanced patient satisfaction through efficient healthcare procedures and compassionate service. Skilled in EKG interpretation and a reliable team player, consistently contributing to improved operational efficiency and patient outcomes.
Overview
4
4
years of professional experience
Work History
Certified Medical Assistant
AFC Urgent Care
Houston, TX
06.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Customer Service Cashier
Zara
Houston, TX
06.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Coordinator
UPS
Houston, TX
08.2022 - 12.2022
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Host
Chillis
Houston, TX
04.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Certificate - Nursing
College Health Care of Professions
Houston, TX05.2024
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Payment Collection
- HIPAA protocols
- Healthcare procedures
- Customer Service
- Vital signs monitoring
- Direct Patient Care
- EMR / EHR
- Reliable team player
- Data Entry
- CPR
- First Aid
- Patient Care Coordination
- Insurance Verification
- Fluent in spanish
- Trustworthy companion
- Reliable transportation
- Insurance Claims
- Knowledge of EKG rhythm interpretation
Timeline
Certified Medical Assistant
AFC Urgent Care
06.2024 - Current
Customer Service Cashier
Zara
06.2023 - 03.2024
Coordinator
UPS
08.2022 - 12.2022
Host
Chillis
04.2021 - 05.2022
Certificate - Nursing
College Health Care of Professions