Roderick Bilton
Monroe,LA
Summary
Dynamic Assistant Manager with a proven track record at Dollar General Store, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and streamlined operations, achieving a notable reduction in discrepancies. Skilled in money handling and fostering strong team relationships, driving performance and engagement.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dollar General Store
Houston, TX
10.2021 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Associate
Ross Dress for Less
Houston, TX
06.2022 - 12.2023
Associate
Frito Lay
Houston, TX
12.2021 - 04.2022
- Resolved intricate problems to elevate customer satisfaction levels.
- Formulated and applied methods to enhance customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
Vision Academy High
Monroe La 05.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff management
- Team building
- Operations management
- Staff development
- Policy enforcement
- Performance reviewing
- Employee performance evaluation
Timeline
Associate
Ross Dress for Less
06.2022 - 12.2023
Associate
Frito Lay
12.2021 - 04.2022
Assistant Manager
Dollar General Store
10.2021 - 10.2024
Vision Academy High