

Strategic educator and administrator with extensive experience in higher education. Improved student satisfaction and retention through effective academic advising and streamlined processes. Successfully managed compliance and operational systems, enhancing data accuracy and fostering cross-cultural engagement.
• Overseeing loan operations functions related to loan documentation and vault management and imaging support.
• Effectively managing day-to-day operations of the vault area, and establishing monthly, quarterly, and yearly goals.
• Devising strategies to drive success, and defining KPIs to measure acceptable staff performance and meet expectations.
• Proposing and implementing 1-year, 3-phase vault overhaul/reorganization plan in '18 for efficient, user-friendly access.
• Serving as SME in '19 for vault relocation via management meetings, Departmental correspondence, and organization.
• Receiving a nomination and a promotion to Bank Officer, and achieving satisfactory audit and examination results.
• Maintaining all files in and out of the vault, handling recordkeeping, access, and inventory database for the Department.
• Leveraging instructional design skills to reassess Bank vault record-keeping, staff, and document flow after the merger.
• Developing detailed job-aids for staff of varying levels of understanding, utilizing advanced Microsoft tools.
• Performing ongoing assessments of staff to determine needed resources for growth, empowerment, and accountability.
• Reporting on productivity, volume, performance, working with management to analyze results and recommend changes.
• Ensuring goals are achieved by following-up and correcting any deficiencies, and providing hands-on team support.
• Reviewing, implementing, and revising procedures and processes to establish and improve efficiencies and compliance.
• Training new staff on maintaining paid and closed loan files, as well as ensuring aged files are set off-site for retention.