Roderick Rutledge
Boise,ID
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Technical Records Specialist III
Idaho State Tax Commission
Boise, ID
10.2025 - Current
- Collaborated with developers to conduct interface testing, ensuring user-facing issues were promptly identified and resolved.
- Provided over-the-phone assistance to resolve all issues for taxpayers in unique circumstances.
- Documented processes through the detailed writing of procedures.
- Accurately handled manual multi-step awarding and reconciliation processes in accordance with statute.
- Assisted with a variety of units' work during available work hours.
Technical Records Specialist II
Idaho State Tax Commission
Boise, ID
12.2023 - Current
- Took on a primary role in the development and implementation of procedures and best practices for the unit
- Performed data analysis and quality checks to ensure accuracy, completeness, and consistency of unit work
- Conducted regular quality checks on mail processing and recordkeeping to identify and address any issues or discrepancies promptly
- Provide training and guidance to staff on old and new techniques and systems
- Actively sought feedback from staff regarding unit processes and management practices in order to improve processes and unit morale
- Maintained a positive work relationship with all staff, especially during times of higher pressure and scrutiny
- Served as a point of contact for internal and external customer service issues and identified solutions to satisfy responsibilities to taxpayers while ensuring customer satisfaction
- Actively engaged in initiatives to enhance unit operations and processes. to manage projects within the unit's purview
Technical Records Specialist I
Idaho State Tax Commission
Boise, ID
10.2021 - 12.2023
- Demonstrated proficiency in all department responsibilities and tasks
- Volunteered to take on additional projects beyond the scope of normal duties including Subdoc and 2D Testing, participating in the 2023 Employee Engagement team, and consequently volunteering to be the primary author of the weekly communication email
- Drafted and implemented new headers for Kilowatt Hour returns, simplifying and expediting processing
- Created new Records Log for quick access to current status of stored records and to compile data for future projections
- Proactively began the mailroom redesign to clarify mail sorting and ease the training of new mailroom staff
- Built and maintained a positive rapport with all contacts established within the Tax Commission
- Regularly advised peers and provided clarifications regarding their assigned tasks
- Drafted a glossary of terms, list of acronyms, mail sorting tips, and a schematic diagram to create a baseline understanding of the functions of the PRIM department, which were provided to new hires upon their request
Third Party Help Desk Coordinator
Albertsons Companies
Boise, ID
12.2020 - 05.2021
- Reviewed and verified prescription details, patient information, and insurance coverage to expedite claims processing
- Efficiently handled high volume of inbound calls, providing personalized assistance and resolving inquiries in a timely manner
- Consistently met and exceeded metrics such as call volume, average handle time, and average down time between calls
- Collaborated with team members to share best practices and strategies for improving overall performance
Senior Pharmacy Technician
Walgreens
10.2015 - 07.2020
- Over four years of experience in pharmacy operations, including medication dispensing, inventory management, and insurance claim processing
- Trained and mentored new pharmacy technicians on best practices, policies, and procedures to ensure efficient workflow and excellent customer service
- Regularly updated and maintained accurate patient records to ensure accuracy in filling prescriptions and maximize customer service
- Managed complex and detailed communication across multiple parties to fulfill customer requests
- Concurrently tracked and resolved multiple patient requests and insurance problems on a daily basis
Skills
- Excellent written and oral communication skills
- Accurate prioritization and evaluation of assigned tasks
- Able to thrive in high intensity environments
- High personal standards regarding tasks and deliverables
- Effective records management
Timeline
Technical Records Specialist III
Idaho State Tax Commission
10.2025 - Current
Technical Records Specialist II
Idaho State Tax Commission
12.2023 - Current
Technical Records Specialist I
Idaho State Tax Commission
10.2021 - 12.2023
Third Party Help Desk Coordinator
Albertsons Companies
12.2020 - 05.2021
Senior Pharmacy Technician
Walgreens
10.2015 - 07.2020