Dynamic Restaurant Manager with over 25 years of experience in staff management and customer service. Skilled in mentoring teams and optimizing operations to achieve high-quality dining experiences and operational cost reductions.
Work History
Restaurant Manager
2 Years 8 Months
Popeyes® Louisana Kitchen | 10.2023 - Current
Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
Trained and mentored staff on service standards and operational procedures.
Implemented inventory management practices to reduce waste and improve efficiency.
Coordinated staff schedules to optimize labor costs while maintaining service quality.
Analyzed financial reports to identify trends and drive cost-saving initiatives.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Burger King | 1997 - 2023
Monitored customer feedback to enhance dining experience and resolve issues promptly.
Developed promotional strategies to increase sales during peak hours and special events.
Fostered a positive team environment through effective communication and leadership practices.
Carefully interviewed, selected, trained, and supervised staff.
Reconciled cash and credit card transactions to maintain accurate records.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Associate of Science
Leeward Community College | Pearl City, HI | 2000
High School Diploma
Waipahu High School | Waipahu, HI | 1998
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Shift manager
Employee schedule manager
ServSafe food manager
Accomplishments
Supervised team of 30-45 staff members.
Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
Certified Restaurant Trainer, Burger King - 2018-2023