Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Roderick V. Brooks

Seattle,WA

Summary

Customer service professional with experience in service desk leadership and support delivery in fast-paced environments. Skilled in clear communication, accurate data entry, and conflict mediation. Applies problem-solving to resolve customer issues and maintain smooth service operations.

Overview

1
1
Certification
25
25
years of professional experience

Work History

Customer Service Representative

Grease monkey (university village)
Seattle, Washington
04.2024 - 04.2026
  • Greeted customers at University Village service desk, assessing vehicle service needs to provide tailored recommendations.
  • Explained oil change, tire, and maintenance options clearly and friendly, ensuring customer understanding and satisfaction.
  • Entered customer and vehicle details into service records and repair orders, ensuring accurate documentation for seamless service delivery.

Cook Shift Leader

Hilton Hotels
Seattle, Washington
09.2012 - 05.2016
  • Supervised kitchen shift operations for breakfast, banquet, and room service, ensuring smooth service delivery.
  • Coordinated line cooks and stewards to maintain efficient workflow during peak service periods.
  • Prepared menu items according to Hilton Hotels' recipes, portion standards, and presentation guidelines, contributing to consistent guest satisfaction.

Walmart ICS team leader

Walmart
Seattle, Washington
03.2001 - 05.2003
  • Led Walmart associates through daily store operations and front-end priorities.
  • Trained new team members on Walmart service, safety, and store procedures.
  • Monitored stockroom activity and coordinated merchandise replenishment across departments.

Education

GED -

Mission Creek Youth Camp Education
Belfair, WA
03-1990

Skills

  • Customer service
  • Customer relations
  • Call handling techniques
  • Customer satisfaction measurement
  • Retail sales customer service
  • Data entry
  • Data processing
  • Document management
  • Administrative assistance
  • Clear communication
  • Active listening
  • Problem solving
  • Prioritization
  • Team collaboration
  • Team player
  • Retail store support
  • Professional demeanor
  • Conflict mediation
  • Product education

Certification

  • culinary training

Affiliations

  • cook for large family during holidays, also for extended family meals. creative shopper for groceries. multi-task with family. well organized in the kitchen.

Timeline

Customer Service Representative

Grease monkey (university village)
04.2024 - 04.2026

Cook Shift Leader

Hilton Hotels
09.2012 - 05.2016

Walmart ICS team leader

Walmart
03.2001 - 05.2003

GED -

Mission Creek Youth Camp Education
Roderick V. Brooks