Rodger Threadgill
Gibbon
Summary
Results-driven manager with over 15 years of experience in team leadership and customer satisfaction. Known for mentoring staff, optimizing operations, and resolving conflicts to enhance service delivery. Committed to fostering a positive work environment and ensuring client needs are met.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Seymour's
Gilmer, Texas
08.2023 - 02.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided personalized service.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash management, ensuring accuracy in daily register balance.
- Collaborated with team members to streamline checkout processes during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained new staff on cashier procedures and customer service best practices.
- Implemented inventory tracking measures to minimize stock discrepancies.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Caregiver
Jordan's Health Services
Mt. Vernon, Tx
04.2019 - 08.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining accuracy in dosages.
- Maintained cleanliness and organization of client environments to promote health standards.
- Communicated effectively with healthcare providers regarding client needs and changes in condition.
Manager
CEFCO
Longview, WA
10.2013 - 04.2019
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
- Mentored staff on best practices in customer service and operational efficiency techniques.
- Managed scheduling and staffing to optimize productivity during peak business hours.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Papa Nachos/Two Senoritas Inc.
Pittsburg, Tx
05.1998 - 06.2008
- Developed and implemented training programs for new employees, enhancing team performance.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Led team meetings to communicate goals, address challenges, and foster a positive work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
No Degree -
East Texas Baptist University
Marshall, TXHigh School Diploma -
Gilmer Independent School District
Gilmer, Tx05-1990
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Inventory management
- Merchandise restocking
- Up-selling techniques
- Product merchandising
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Customer assistance
- Adaptable and flexible
- Honest and dependable
Certification
TABC/Texas Food Handlers Certificate
Timeline
Customer Service Cashier
Seymour's
08.2023 - 02.2026
Caregiver
Jordan's Health Services
04.2019 - 08.2022
Manager
CEFCO
10.2013 - 04.2019
Manager
Papa Nachos/Two Senoritas Inc.
05.1998 - 06.2008
No Degree -
East Texas Baptist University
High School Diploma -
Gilmer Independent School District