Rodiney Salazar Castillo
Heredia,Costa Rica
Summary
I’m a customer-focused professional with solid experience in renewals and contract management at NI, where I’ve helped strengthen client relationships, and drive business growth. I enjoy finding smarter ways to work through process improvements and data insights to make renewals smoother and more effective. My track record shows consistent results in boosting retention and simplifying operations, but what motivates me most is collaborating with teams and customers to deliver real value and solutions that exceed expectations.
Overview
13
13
years of professional experience
Work History
Post Sales and Service Renewal Specialist
NI (National Instruments)
San Jose , Costa Rica
12.2021 - Current
- Lead software renewal negotiations across multiple accounts, aligning pricing and terms with customer needs to help maintain high retention.
- Own the end‑to‑end renewal cycle: quote creation, procurement coordination, purchase order processing, and order fulfillment.
- Identify upsell opportunities and new software acquisitions in partnership with Sales, contributing to top‑line growth.
- Serve as the primary liaison for escalations, coordinating with technical support and finance to resolve issues and protect customer satisfaction.
- Develop light reporting and track KPIs to monitor renewal progress, flag risks, and recommend process improvements.
- Onboard and mentor new team members on tools, workflows, and compliance best practices.
Accounts Payable and T&E Expert
Bosch
Heredia, Costa Rica
03.2017 - 12.2021
- Supported U.S. employees with expense report creation, approvals, reimbursements, and policy guidance.
- Managed corporate credit card payments and coordinated issuance of new cards in alignment with policy controls.
- Resolved escalations in partnership with Finance and HR to ensure timely, compliant reimbursements.
- Performed monthly audits of purchasing card transactions to ensure adherence to internal policies and regulatory requirements.
- Processed credit‑limit increases, policy exceptions, and card activations/deactivations while mitigating risk.
- Identified and documented non‑compliance cases and recommended corrective actions.
- Coordinated continuous improvement initiatives, defining timelines, scope, and success criteria.
- Documented outcomes (cost/time savings, error reduction) and supported budget requests for improvements.
- Collaborated cross‑functionally to streamline workflows and reduce cycle times.
Credit Analyst
Concentrix
Heredia, Costa Rica
09.2015 - 03.2017
- Analyzed corporate credit applications and processed loans in accordance with risk and compliance guidelines.
- Communicated credit decisions and coordinated documentation to ensure accurate, timely processing.
Customer Service Agent
Convergys
Heredia, Costa Rica
10.2012 - 07.2015
- Delivered front‑line customer support, resolving inquiries efficiently and maintaining service‑level targets.
- Documented cases and identified recurring issues to improve knowledge base content and first‑contact resolution.
Education
Mechanical Engineering and Business Administration -
Latin University of Costa Rica
01.2023
Data Mining -
Danta Analytics
San José, Costa Rica04.2019
Data Processing -
ADEN University
San José, Costa Rica11.2018
Private Pilot -
IFA
San José, Costa Rica11.2015
Business Administration and Management -
ADEN University
San José, Costa RicaSkills
- Renewals & Contract Management
- Quote-to-Cash
- Customer Success & Escalations
- Process Improvement (CIP/Lean mindset)
- Data Analysis & KPI Tracking
- SAP
- Oracle
- Salesforce
- Microsoft Office
- AutoCAD
- Alteryx
- SolidWorks
- LabVIEW
Languages
- English, Fluent
- Spanish, Native
Timeline
Post Sales and Service Renewal Specialist
NI (National Instruments)
12.2021 - Current
Accounts Payable and T&E Expert
Bosch
03.2017 - 12.2021
Credit Analyst
Concentrix
09.2015 - 03.2017
Customer Service Agent
Convergys
10.2012 - 07.2015
Mechanical Engineering and Business Administration -
Latin University of Costa Rica
Data Mining -
Danta Analytics
Data Processing -
ADEN University
Private Pilot -
IFA
Business Administration and Management -
ADEN University
Similar Profiles
Britt EspinosaBritt Espinosa
Senior Product Manager at NI (National Instruments)Senior Product Manager at NI (National Instruments)
Silvia Barth-JimenezSilvia Barth-Jimenez
Project Manager, Education Services at NI (National Instruments)Project Manager, Education Services at NI (National Instruments)
Devin RyanDevin Ryan
Staff Dev Ops Engineer - Database Administration at National Instruments (NI)Staff Dev Ops Engineer - Database Administration at National Instruments (NI)
Katherine Aguilar MenaKatherine Aguilar Mena
Senior Financial Operations Analyst at Inter-American Development Bank (IDB)Senior Financial Operations Analyst at Inter-American Development Bank (IDB)
Massiel AlfaroMassiel Alfaro
Onboarding Coordinator at Pure StorageOnboarding Coordinator at Pure Storage