MBA - Business Management
Molloy College
Rockville Centre, NY08.2022
Rodnesha Alcide
Rosedale,NY
Summary
Dynamic administrative professional and leader with 5 + years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical expertise. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Education
Bachelor of Science - Healthcare Management
Berkeley College
New York, NY09.2016
Overview
6
6
years of professional experience
Work History
Administrative Supervisor
Northwell Health Physician Partners
New Hyde Park, NY
10.2020 - Current
- Monitor and evaluate personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Analyze data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicate corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Update reports, managed accounts, and generated reports for company database.
- Establish workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepare detailed documents and reports in adherence administrative processes.
- Work closely with others to accomplish timely invoicing and accounts receivables.
- Collaborate in timely processing of billing and accounts receivables.
- Create presentations and other materials to support organizational activities.
- Develope and implement organizational systems to streamline daily operations.
- Assist management with special projects to complete all tasks by deadlines.
- Answer phone calls and respond to inquiries from patients, vendors and other external contacts.
Coordinator
Northwell Health Physician Partners
New Hyde Park, New York
06.2019 - 10.2020
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed infusion schedule to coordinate calendar and arrange travel.
- Handled incoming and outgoing shipping and receiving activities.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Inventoried and ordered office supplies to maintain availability of products.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
- Utilized proactive communication abilities to resolve employment-related disputes.
Practice Secretarial Associate
Northwell Health Physician Partners
New Hyde Park, New York
06.2017 - 06.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 13 physicians , scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
Skills
- Project Management
- Policy and Procedure Modification
- Coordination of Administrative Activities
- Schedule Management
- Accounting Ledger Management
- Employee Performance Evaluations
- Administrative Oversight
- Workflow Planning
- Data Collection
- Verbal and Written Communication
- Inventory Management
- Skilled in Mediation
- Employee Development
- Billing and Invoicing
- Multitasking Abilities
- Flexible and Adaptable
Additional Information
● National Netball Player (Team USA) 2015-2018
● International Basketball player (St. Vincent National Team) July 2014
● Kingsbrook Jewish Medical Center Volunteer August 2010-2013 (Internship program)
● Corresponding secretary of Caribbean-American Netball Association February 2016- February 2018
● Vice President of Non for profit - Caribbean-American Netball Association February 2018- February 2020
Timeline
Administrative Supervisor
Northwell Health Physician Partners
10.2020 - Current
Coordinator
Northwell Health Physician Partners
06.2019 - 10.2020
Practice Secretarial Associate
Northwell Health Physician Partners
06.2017 - 06.2019
MBA - Business Management
Molloy College
Bachelor of Science - Healthcare Management
Berkeley College
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