Rodnesha Burton
Joiner,Arkansas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Construction Foreman
Moss & Assoc
05.2022 - 01.2024
- Supervised field crews to maximize quality and work efficiency.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Verified and submitted team timesheets.
Production Worker
Denso Manufacturing
01.2019 - 03.2022
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Followed safety procedures and guidelines to maintain safe working environments.
Education
High School Diploma -
KIPP Blytheville Collegiate High School
Blytheville, AR05-2018
Certification
- First Aid, CPR, and AED Instructor Certification – American Red Cross or American Heart Association.
- Certified Flagger, American Traffic Safety Services Association
- OSHA 30-hour
Timeline
Customer Service Representative
Everise
08.2024 - Current
Construction Foreman
Moss & Assoc
05.2022 - 01.2024
Production Worker
Denso Manufacturing
01.2019 - 03.2022
High School Diploma -
KIPP Blytheville Collegiate High School
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