Rodney Blackett
Riverview,FL
Summary
Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
Riverview , FL
06.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Florida Gulf Coast University
Fort Myers, FL05.2025
Skills
- Responding to Difficult Customers
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Support
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Speaking Clearly
- Safe Work Practices
- Cancellation Processing
- Call Transfers
- Communications Strategies
- Cultural Awareness
- Performance Motivation
- Reading Comprehension
- Telephone Reception
- Patient and Empathetic
Timeline
Customer Service Associate
Walgreens
06.2021 - 01.2022
Florida Gulf Coast University
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