Malayna Cox
Cuba,MO
Summary
Seasoned Customer Associate with 1 year of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Cuba Bakery & Deli
03.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Dietary Aide
Cuba Manor
03.2021 - 06.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Server
Pizza Hut
07.2020 - 11.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Associate of Arts - Criminal Justice
Ozarks Technical Community College
Springfield, MO05.2024
High School Diploma -
Cuba High School
Cuba, MO05.2022
Skills
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
Timeline
Customer Service Associate
Cuba Bakery & Deli
03.2022 - 12.2022
Dietary Aide
Cuba Manor
03.2021 - 06.2021
Server
Pizza Hut
07.2020 - 11.2020
Associate of Arts - Criminal Justice
Ozarks Technical Community College
High School Diploma -
Cuba High School
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