Rodney Brooks

Deployments

New Brunswick, New Jersey- September, 2021- October 2021

Denver, Colorado- December, 2021-January, 2022

Chicago, Illinois- March, 2022-October, 2022

Rock Island, Illinois- January, 2023- February, 2023

Lexington, Kentucky- March,2023- April, 2023

St. Louis, Missouri- April, 2023- July, 2023

Chicago, Illinois- August, 2023- September, 2023

• Responsible for the processing of claims from inception to closure including but not limited to timely initial contacts with insureds/claimants, scheduling inspections, reviewing policies to determine coverage for claimed perils, evaluating damages, writing estimates, negotiating settlements,and authorizing payments.
• Displays strong communication skills when interacting with claimants, insureds, and contractors: showing empathy and patience during times of distress
• Followed up with insured individuals regarding premium and deductibles payments.
• Handled policy calls from customers and other stakeholders about claims processes.
• Utilizes advanced technology and claim software to write estimates and determine appropriate settlement payments:.
• Analyzed information gathered by investigations to report findings and recommendations.
• Reviewed field inspections and coordinated all insurance claim audits.
• Prepared summaries of damage, payments and policy coverage.
• Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
• Evaluated insurance policies and analyzed damages to determine coverage.
• Documented all investigation activity and presented reports to management.
• Maintained accurate records of all services provided according to agency policies and procedures.