Summary
Overview
Work History
Education
Skills
Timeline
Generic

RODNEY Brooks

Lincoln University

Summary

Dedicated operations leader skilled in fostering positive relationships with staff and customers. Experienced in managing large teams, enhancing guest experiences, and implementing safety protocols to ensure compliance and service excellence.

Overview

27
27
years of professional experience

Work History

Shift Manager

Harrahs Philadelphia
Chester
07.2010 - 05.2025
  • Supervised daily operations of gaming floor and staff activities.
  • Trained new employees on policies and procedures for service excellence.
  • Coordinated shift schedules to ensure adequate staffing levels and coverage.
  • Resolved customer inquiries and concerns to enhance guest experiences.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

Director of Operations

Comcast
Philadelphia
01.1998 - 06.2010
  • Oversaw daily operations to ensure efficient service delivery across departments.
  • Managed budgets and resource allocation to optimize operational efficiency.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Ensured compliance with applicable laws, regulations, industry standards.

Education

High School Diploma -

St Joseph's Prep
Philadelphia, PA

Bachelor of Arts - Comunications

Susquehanna VersityUni
Selinsgrove, PA

Skills

  • Staff supervision
  • Operational management
  • Employee training
  • Equipment safety
  • Schedule coordination
  • Customer relationship management
  • Budget management
  • Compliance assurance

Timeline

Shift Manager

Harrahs Philadelphia
07.2010 - 05.2025

Director of Operations

Comcast
01.1998 - 06.2010

High School Diploma -

St Joseph's Prep

Bachelor of Arts - Comunications

Susquehanna VersityUni

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