Rodney C. Carter
The Bronx,NY
Summary
Detail-oriented IT Operations Technician with 10+ years experience in the IT industry. Proven record in identifying operational inadequacies, working independently or within a team to complete projects and offering operational advice to departmental managers and peers. Recognized for platform integrity and ensuring products are delivered to customers in a timely manner.
Podcasting professional with robust background in producing and managing compelling audio content. Known for delivering high-quality podcasts by effectively coordinating with hosts, guests, and technical teams. Reliable team player focused on achieving exceptional results and adapting seamlessly to evolving project needs. Proficient in audio editing, sound design, and content strategy.
Overview
26
26
years of professional experience
Work History
Instacart Shopper
Instacart
04.2020 - Current
- Ensured high satisfaction ratings by completing orders promptly and making suitable selections for customers.
- Managed time effectively to handle numerous orders under tight deadlines, boosting productivity.
- Engaged with customers to understand order needs and meet service expectations.
- Increased satisfaction levels through prompt and efficient grocery delivery services.
- Coordinated item deliveries based on customer preferences and planned optimal routes.
- Utilized Instacart app efficiently for tracking orders and maintaining clear communication with customers.
IT Operations Technician 2
Cyxtera
12.2011 - 05.2018
- Provided collocation and managed hardware support. Updated, maintained and managed collocation and databases. Performed customer server builds ranging from server installs to circuit extensions, and off-site media requests. Generated quarterly tabulation reports including rogue wifi signal analytics.
Sr. Systems Operations/Technical Support
EMI Music, INC
07.1999 - 01.2011
- Provided collocation and managed hardware support. Updated, maintained and managed collocation and databases. Performed customer server builds ranging from server installs to circuit extensions, and off-site media requests. Generated quarterly tabulation reports including rogue wifi signal analytics.
Education
BA - Liberal Arts and Science
Hobart College
Geneva, NYSkills
- HARDWARE: HP OS, IBM AS400, Unix RS6000, IBM 3494 tape library, Quantum tape libraries, HP Storage Works MSL6000 series tape libraries, IBM 7208 8mm external drives, LTO4-56 media supported drives, IBM, InfoPrint, Ricoh, support printers, network printers
- SOFTWARE: Magic, Remedy, BRMS, Help Systems-Robot, DOS, HTML, Visio, Client Access, Windows, Sharepoint, Micro Soft: Word, Access, Excel, Project, Outlook, IBM Job Scheduler, Vantive PowerPoint, Dropbox, Google Drive, Presonus Studio One, Audacity, Audio Production, Audio Editing, Music Production, Songwriting, Vocal Arrangements and Production
Websites
SKILLS
- Attention to Detail
- Communication
- Organization
- Positive Attitude
- Analytical Skills
- Logical Thinking
- Accuracy
- Teamwork
Affiliations
ASCAP
Languages
Spanish
Limited Working
Timeline
Instacart Shopper
Instacart
04.2020 - Current
IT Operations Technician 2
Cyxtera
12.2011 - 05.2018
Sr. Systems Operations/Technical Support
EMI Music, INC
07.1999 - 01.2011
BA - Liberal Arts and Science
Hobart College