Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Rodney Hall

Portland,OR

Summary

Empathetic and detail-oriented customer advocacy and team leadership with a strong background in client relations, team support, and operational efficiency within the veterinary and retail sectors. Known for a positive, kind attitude and a genuine commitment to helping others, for which I’ve earned numerous glowing client reviews. I thrive in fast-paced environments, whether I’m managing customer interactions, training new team members, or ensuring smooth daily operations.

Overview

8
8
years of professional experience

Work History

Client Service Coordinator

Banfield Pet Hospital
Portland, OR
03.2023 - Current
  • Received numerous positive client reviews due to my positive, kind attitude and commitment to helping pets and the people who care for them.
  • Trained new employees, sharing knowledge and best practices to ensure they were well-prepared to deliver excellent client service.
  • Facilitated check-ins and check-outs, ensuring appointments stayed on track and records were accurate.
  • Managed scheduling and facility tasks to keep daily operations running smoothly and efficiently.
  • Provided clients with clear, helpful information on pet care and our services; promoted retail products and Optimum Wellness Plans, contributing to increased sales and client satisfaction.
  • Assisted with prescription fulfillment, offering easy-to-understand instructions and answering any questions clients had.
  • Maintained precise financial records, ensuring everything balanced perfectly during opening and closing procedures.

Customer Service Specialist

VetSource
Portland, OR
08.2022 - 03.2023
  • In a busy call center environment, efficiently managed a high call volume, ensuring adherence to regulatory and company guidelines while overseeing pet parent prescriptions using ordering software.
  • Demonstrated exceptional active listening, issue resolution, and consistently exceeded KPIs, providing top-tier customer service.
  • Actively supported team members by addressing workflow, process, and policy inquiries on Slack.

Bakery Clerk

Market of Choice
Portland, OR
08.2021 - 08.2022
  • Created a warm and inviting in-store atmosphere, while delivering knowledgeable and exceptionally friendly customer service.
  • Actively assisted customers in selecting and recommending the products to suit their preferences.
  • Efficiently handled cashiering duties, maintained well-stocked shelves, ensured equipment was in optimal working condition, and contributed to general housekeeping tasks.
  • Operated within a dynamic, team-oriented environment.
  • Provided prompt and courteous service, ensuring that customer orders were prepared with precision and care.

Production and Sales Team Leader

Goodwill Industries
Portland, OR
06.2016 - 03.2020
  • Led a team of production and sales associates with responsibilities encompassing task assignment, delegation, and close monitoring of production and sales targets.
  • Successfully onboarded and provided training for new team members, imparting essential skills and knowledge.
  • Demonstrated pricing expertise for incoming secondhand merchandise, leveraging a deep understanding of market values.
  • Maintained adherence to established policies and procedures, ensuring the accomplishment of individual production and donor customer service objectives and standards.
  • Followed and enforced Kaizen procedures, ensuring continuous improvement in processes.
  • Delivered exceptional customer service and maintained professional phone etiquette.
  • Assisted upper management in proper store operation by performing assigned tasks and providing leadership to assigned personnel.
  • Ensured the quality and quantity of work performed by designated cashiers in accordance with store expectations.

Education

Some College (No Degree) - General Studies

Mount Hood Community College
Portland, OR

Skills

  • Client Relationship Building
  • Customer Relations
  • Training and mentoring
  • Team Leadership and Motivation
  • Calendar Management
  • Clerical Support
  • Continuous Improvement
  • Cash Handling and POS Systems

Timeline

Client Service Coordinator

Banfield Pet Hospital
03.2023 - Current

Customer Service Specialist

VetSource
08.2022 - 03.2023

Bakery Clerk

Market of Choice
08.2021 - 08.2022

Production and Sales Team Leader

Goodwill Industries
06.2016 - 03.2020

Some College (No Degree) - General Studies

Mount Hood Community College

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