Rodney Hill, Sr.
Bossier City,LA
Summary
Looking to secure a position with an established organization that will lead to a lasting relationship and the ability to work in a team environment. Enhance capabilities and qualifications to have an opportunity to prove myself as a proficient employee. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
ER Registration Representative
Willis Knighton
06.2021 - Current
- Greeting and assisting patients upon their arrival in Emergency Room
- Collecting, registering, and verifying patient demographic and insurance information
- Update any information if needed
- Coordinating with ER staff to ensure accurate and timely registration of patients
- Collecting payments and co-payments from patients, as necessary
- Maintaining patient confidentiality, adhering to HIPPA regulations, and resolving any issues or concerns with patient registration.
Customer Service Representative/Recruiter
Teleperformance
02.2020 - 04.2021
- Answered questions and received payments for credit card accounts
- Resolved issues with bank statements and refunded charges, if necessary
- Educated customers about company policies, procedures, and promotions
- Handled customer complaints or concerns professionally
- Collaborated with other departments, such as technical support to ensure customer satisfaction
- Interviewed candidates and placed them with companies who were hiring for that specific day
- Followed up with recruits to confirm pre-employment tasks were completed.
Verizon Wireless- Sales Representative
Verizon Wireless
09.2019 - 02.2020
- Assisted customers with inquiries, troubleshooting technical issues and providing guidance on product and services
- Sold wireless phones, plans, accessories and other products to customers, meeting sale targets and upselling when appropriate
- Processed payments to customer accounts, updated information and resolved billing inquiries
- Maintain record of sales transactions and inventory levels
- Worked with other sales reps, customer service reps and managers to reach team goals and provide an excellent customer service experience.
Enterprise Rent-A-Car
Enterprise Rent-A-Car
11.2015 - 01.2019
- Managed and implemented branch operations such as scheduling, sale strategies, fleet, and inventory, while meeting branch financial targets
- Managed efforts of Branch employees providing high levels of customer service
- Assisted with customer pick ups and dropping off vehicles, occasionally cleaning cars
- Managed rental bookings, offered upgrades that were suitable for customers, assisted other employees with sales when appropriate, met personal sale targets, and verified vehicle maintenance
- Assisted with vehicle rental transactions, resolved customer inquiries, and participated in marketing initiatives to gain new business.
Valet Attendant
Horseshoe Casino
12.2014 - 09.2015
- Parked and retrieved vehicles for hotel and casino guests
- Engaged in conversation with guests upon their arrival
- Assisted customers with luggage
- Directed customers to their destination within casino
Host
Romano’s Macaroni Grill
06.2013 - 08.2013
- Greeted and seated customers accordingly to seating chart
- Kept workstation clean throughout shift
- Clean and set tables when needed
- Completed a checklist of duties before closing.
Education
Graduate -
Airline High School
Bossier City, LABachelor’s Degree - Business Administration
Southern Arkansas University
08.2014
Associate’s Degree - General Studies of Business Administration
Southern University at Shreveport
05.2011
Skills
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Scheduling appointments
Skills Experience
- Customer Service
- Team Environment
- Leadership through Kappa Alpha Psi Fraternity, Inc
- Management
- Training and Development
- Microsoft Office (Word, PowerPoint, Excel, etc.)
- Strategic Planning
References
Available upon request
Timeline
ER Registration Representative
Willis Knighton
06.2021 - Current
Customer Service Representative/Recruiter
Teleperformance
02.2020 - 04.2021
Verizon Wireless- Sales Representative
Verizon Wireless
09.2019 - 02.2020
Enterprise Rent-A-Car
Enterprise Rent-A-Car
11.2015 - 01.2019
Valet Attendant
Horseshoe Casino
12.2014 - 09.2015
Host
Romano’s Macaroni Grill
06.2013 - 08.2013
Graduate -
Airline High School
Bachelor’s Degree - Business Administration
Southern Arkansas University
Associate’s Degree - General Studies of Business Administration
Southern University at Shreveport
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