Rodney Johnson Jr
Charlotte,NC
Summary
Dynamic professional with extensive experience in digital sales and customer service. Skilled in target market identification and implementing effective digital marketing strategies. Committed to enhancing customer engagement and optimizing follow-up processes to drive sales performance.
Overview
11
11
years of professional experience
Work History
Digital Sales Representative
United Rentals
08.2020 - Current
- Developed and implemented targeted digital marketing strategies to enhance customer engagement.
- Utilized CRM software to track sales leads and optimize follow-up processes..
- Negotiate rental rates based on company pricing policies.
- Facilitate equipment rentals, reservations, and quotes for customers, often coordinating with field staff.
- Support National and Strategic Account Managers with customer inquiries.
Benefits Specialist
Randstad
10.2018 - 07.2020
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Conducted benefits enrollment sessions, facilitating understanding of options for employees.
- Resolved employee inquiries regarding benefits coverage, providing clarity and support.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Customer Service Representative
Convergys
08.2015 - 08.2018
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Assisted in training new representatives on systems and procedures to enhance team performance.
- Implemented feedback mechanisms to improve service quality and customer satisfaction scores.
- Streamlined call handling processes, reducing average response times for customer interactions.
Education
Associate of Science - Communications
Central Piedmont Community College
Charlotte, NC10-2019
Skills
- Target market identification
- Online sales techniques
- Sales strategy development
- Performance tracking
Timeline
Digital Sales Representative
United Rentals
08.2020 - Current
Benefits Specialist
Randstad
10.2018 - 07.2020
Customer Service Representative
Convergys
08.2015 - 08.2018
Associate of Science - Communications
Central Piedmont Community College