Rodney Loveday
Knoxville
Summary
Accomplished professional excelling in many markets seeks a career with a family oriented company.
Overview
30
30
years of professional experience
Work History
Business Development representative
Triple S Steel
01.2021 - Current
- Counter Sales, Inside Sales, Outside sales, customer service, CRM software, order fulfillment, ERP systems, account development, monitor shipments, technical support, acting as a liaison between customers and company owners, quoting customers, order entry, account support, develop applications, follow ups, cold calling, bi-lingual, IT support, achieving sales goals.
- Credit analysis, procurement, marketing.
IT Manager
Woodstream
01.2016 - 01.2021
- IT Manager overseeing the IT department.
- Systems manager, staff management, risk management.
- Budget management, engineering support, design engineering, schematic reading, Customer service.
- Technical support, Email support, phone support, product development.
- Email server administration, Web server and application server support.
- Firewall, Cisco router support.
- Database support, Telephone system support.
- Cloud based, Azure support.
Systems Administrator
AirServ
01.2006 - 01.2016
- Installing and configuring software, hardware and networks.
- Monitoring system performance and troubleshooting issues.
- Ensuring security and efficiency of IT infrastructure.
- Managing the ordering of repair parts and keeping service records.
- Installing and maintaining routers, VOIP phone systems, servers, Mainframe computers.
- During service, applying elite customer service skills to make sure the customer is 100% happy with the service.
- Making new business development, turning new sales leads into business development.
Systems Administrator
Anderson News Company
01.1996 - 01.2006
- In charge of computer assembly and computer support at corporate offices and distribution centers.
- Tasks include the assembly and support of office computers, automation computers, VPN Server configurations, Web Server configurations, data centers, and disaster recovery based servers.
- Responsibilities include setting up new user accounts in Active Directory, Windows NT servers and IBM AS/400 advanced systems.
- Troubleshooting hardware and software problems.
- Providing Help Desk support utilizing excellent customer service skills.
- Installation of Microsoft Servers, Active directory, DNS, DHCP Servers.
- Technician in charge of creating drive images, research and development of new hardware and software, repairing computer problems, and maintaining telephone systems.
- Hardware support includes the latest technology of HID Secure Identity Solutions, Security Camera Systems, CCTV solutions, firewalls, wireless networks, remote access servers, Cisco firewalls, and Cisco routers.
- Software support includes all versions of Microsoft Windows, Microsoft Office, IBM Client Access, Lotus Notes, and Microsoft Exchange.
Education
Bachelor of Electronics Engineering and Computer Sciences -
ITT Technical Institute
01.2020
Associate of Electronics Engineering and Computer Sciences -
ITT Technical Institute
01.2016
Skills
- Business Development
- Inside Sales
- Help Desk
- CRM / ERP Systems
- IT Support
- Telephone/Email Support
- Hardware and Software
Timeline
Business Development representative
Triple S Steel
01.2021 - Current
IT Manager
Woodstream
01.2016 - 01.2021
Systems Administrator
AirServ
01.2006 - 01.2016
Systems Administrator
Anderson News Company
01.1996 - 01.2006
Bachelor of Electronics Engineering and Computer Sciences -
ITT Technical Institute
Associate of Electronics Engineering and Computer Sciences -
ITT Technical Institute