RODNEY OWENS
Elizabeth City,NC
Summary
Dynamic sales associate with proven customer service and teamwork skills at Big Lots. Achieved consistent monthly sales targets through effective problem-solving and relationship-building. Expert in cash handling and inventory management, enhancing customer satisfaction and loyalty. Committed to fostering a collaborative environment while driving sales and improving store performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Associate/Produce Stocker/Customer Service Representative
Big Lots
04.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Maintained safety standards by cleaning spills promptly and disposing of damaged goods properly.
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Enhanced customer loyalty by addressing concerns promptly and professionally, offering solutions that met their needs while adhering to company guidelines.
- Demonstrated adaptability by responding to shifting priorities during peak hours or unexpected events such as supply shortages.
- Assisted customers in locating items, providing knowledgeable recommendations for healthy meal options.
- Maintained effective team member communication.
Truck Driver Laborer/Loader and Unloader
BWI Airport
08.2023 - 03.2025
- Kept vehicles clean inside out, presenting a professional image to customers at all times.
- Safely operated heavy equipment during loading and unloading processes, preventing accidents and damages to goods.
- Provided excellent customer service by professionally addressing any concerns or questions from clients upon delivery of goods.
- Navigated challenging weather conditions while maintaining safe driving practices for the protection of cargo and fellow motorists.
- Performed daily vehicle inspections for maintaining safety, minimizing breakdowns, and preventing costly repairs.
- Collaborated closely with dispatchers for optimizing delivery assignments and addressing potential issues promptly.
- Communicated effectively with team members, fostering positive relationships that facilitated smooth operations between drivers, dispatchers, warehouse staff, and management personnel.
- Improved delivery efficiency by planning optimal routes and adhering to strict schedules.
- Contributed to a safe working environment by following company policies and procedures regarding workplace safety.
- Participated in ongoing training programs to stay updated on industry best practices, regulations, and new technologies relevant to truck driving laborer roles.
- Maintained compliance with federal regulations by accurately logging hours of service, rest periods, and mileage records.
- Coordinated regular maintenance checks on trucks for ensuring reliable performance on long-haul trips.
- Streamlined processes during delivery stops by efficiently organizing paperwork and cargo, reducing time spent at each location.
- Completed paperwork accurately and efficiently, submitting required documents on time to ensure proper recordkeeping.
- Reduced fuel consumption with efficient driving techniques and proper vehicle maintenance.
- Demonstrated adaptability through the handling multiple types of cargo such as perishable goods or hazardous materials.
- Assisted in training new truck driver laborers with the company, sharing practical knowledge and best practices.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries of goods.
- Operated or tended automatic stacking, loading and packaging machines.
- Assisted in warehouse operations, organizing inventory for easier access and loading onto trucks.
- Cultivated strong relationships with vendors by demonstrating professionalism in communication both over phone calls or emails.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Adjusted machinery and notified supervisors of malfunctions.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Weighed materials or products to record weight or other production data on tags or labels.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Used equipment such as [Type] and [Type] to process excess materials and support recycling efforts.
- Promoted operational efficiency by maximizing loads on each transfer.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
- Optimized space utilization within storage areas, creating a more organized work environment for increased productivity.
- Collaborated with supervisors to address any discrepancies found during the verification process of incoming shipments.
- Enhanced warehouse efficiency by organizing and categorizing inventory for easy access.
- Decreased loading errors, paying close attention to order details and specifications.
- Fostered culture of continuous improvement, suggesting process enhancements.
- Bolstered inventory management, conducting regular stock checks and updating records.
- Expedited shipment process, accurately labeling and documenting items for shipping.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Sanitation Manager 2 /Public Works Maintenance Worker
City Of Elizabeth City
12.2020 - 08.2023
- Developed a system for tracking sanitation performance metrics, enabling data-driven decision making for continuous improvement efforts.
- Conducted thorough investigations into any reported incidents related to sanitation or cleanliness issues within the facility, ensuring swift resolution.
- Supported sustainability initiatives within the company by incorporating environmentally friendly practices into daily operations.
- Provided guidance to employees on proper personal hygiene practices to reduce the spread of illness within the workplace.
- Conducted regular audits of sanitation processes, identifying areas for improvement and implementing corrective actions as needed.
- Collaborated with quality assurance teams to address any sanitation concerns promptly, upholding high standards of cleanliness throughout the facility.
- Coordinated with cross-functional teams on projects aimed at improving overall facility conditions and promoting a clean working environment.
- Managed inventory of cleaning supplies, maintaining adequate stock levels while minimizing costs.
- Implemented pest control measures, eliminating potential contamination risks caused by pests.
- Streamlined sanitation processes through the development of efficient cleaning schedules and procedures.
- Led continuous improvement efforts within the Sanitation department, identifying opportunities for increased efficiency and effectiveness.
- Enhanced food safety by conducting regular inspections and ensuring compliance with local regulations.
- Increased employee knowledge in hygiene practices by providing comprehensive training programs for staff members.
- Contributed to a positive company culture by fostering a safe, clean, and pleasant working environment for all employees.
- Maintained detailed records of all sanitation activities in accordance with regulatory requirements and company policies.
- Reduced waste production by introducing recycling initiatives and proper waste management practices.
- Assisted in developing company policies regarding sanitation practices, aligning with industry guidelines for best results.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Supported special events setup and teardown to facilitate smooth operations for various community gatherings.
- Maintained open communication channels between department supervisors to ensure that task prioritization was aligned with organizational goals.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Security Officer
Big Dog Security Co / Alpha & Omega Security Co.
05.1990 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
High School Diploma -
Northeastern High School
963 Oak Stump Road06-1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Business Development - Initiated two key partnerships which resulted in [X%] revenue growth.
- Brought in [100'S of new customers.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Project Development - Collaborated with team of [team] in the development of [project].
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 50] staff members.
Certification
- Licensed [CDL - Driver;s License
Timeline
Sales Associate/Produce Stocker/Customer Service Representative
Big Lots
04.2025 - Current
Truck Driver Laborer/Loader and Unloader
BWI Airport
08.2023 - 03.2025
Sanitation Manager 2 /Public Works Maintenance Worker
City Of Elizabeth City
12.2020 - 08.2023
Security Officer
Big Dog Security Co / Alpha & Omega Security Co.
05.1990 - 12.2020
High School Diploma -
Northeastern High School
Similar Profiles
KEISHLA ROSADOKEISHLA ROSADO
Customer Service Manager at Big LotsCustomer Service Manager at Big Lots
Kirby Southern JrKirby Southern Jr
Manager at Big lotsManager at Big lots
Catherina JuddCatherina Judd
Retail Sales Associate at Big LotsRetail Sales Associate at Big Lots