Priscilla Sanchez
Brooklyn,New York
Summary
Accomplished team lead at Lenox Hill Radiology with expertise in patient registration and appointment scheduling. Enhanced practice efficiency by coaching staff and leveraging reporting systems. Proven track record in compliance and documentation accuracy. Strong customer relationship management skills, fostering positive patient experiences. Successfully increased patient satisfaction by 20% through effective communication and collaboration.
Overview
9
9
years of professional experience
Work History
Team lead / patient liaison
Lenox Hill Radiology
05.2020 - 07.2025
- Greeted and registered patients in a service-oriented manner.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Answered and transferred incoming phone calls; scheduled, rescheduled, and confirmed appointments.
- Ensured accurate documentation and completion of all necessary paperwork.
- Monitored daily processes using RIS reporting to promote practice efficiency.
- Coached team members by recognizing strengths and providing feedback as needed.
- Assisted technologists with patient exams and ensured proper setup.
- Maintained timely collections of co-pays, self-pays, and other patient balances.
- Followed compliance standards and coordinated patient feedback with management.
- Communicated with patients regarding authorization status and requirements.
- Collaborated with insurance representatives to verify patient coverage for services.
WNET security guard
Alliance security
01.2018 - 05.2020
- Greeted and directed faculty, staff, students, patients, and visitors to appropriate offices and services.
- Issued employee identification cards and keys while ensuring integrity of identification systems.
- Maintained accurate documentation in log book for area access.
- Controlled facility access by verifying identities of visitors and couriers, maintaining visitor log.
- Inspected buildings and facilities for fire and safety hazards, reporting deficiencies to management.
- Responded to emergency assistance calls from faculty, staff, students, and visitors.
- Directed individuals along designated evacuation routes during drills to ensure timely safety measures.
Cashier/Sales associate
Century 21
08.2016 - 08.2017
- Actively listening and provide amazing service in a timely manner at the point of sale.
- Informs each guest of current offers, programs and events.
- Maintains a clean point of sale area and assist with sorting merchandise.
- Maintains a high level of Asset Protection awareness regarding all areas of risk.
- Makes additional merchandise suggestions in order to maximize every sales opportunity.
Education
Science -
Schenectady County Community College
Schenectady, NY04.2017
Highschool Diploma -
West Brooklyn Community High School
Ny, NY06.2015
Skills
- Patient registration and appointment scheduling
- Compliance and documentation accuracy
- Reporting and information systems
- Customer relationship management
- Customer focus
- Staff training
Timeline
Team lead / patient liaison
Lenox Hill Radiology
05.2020 - 07.2025
WNET security guard
Alliance security
01.2018 - 05.2020
Cashier/Sales associate
Century 21
08.2016 - 08.2017
Science -
Schenectady County Community College
Highschool Diploma -
West Brooklyn Community High School