Rodney Paz
Mitchell,NE
Summary
Accomplished leader with a strong focus on client satisfaction and staff resource management. Known for effective time management and strategic oversight, consistently driving improvements in customer service and team performance.
Overview
15
15
years of professional experience
Work History
AVP, Banking Branch Manager
First Fidelity Bank
Denver, Colorado
11.2011 - 07.2026
- Led initiatives that enhanced customer service and engagement strategies, resulting in stronger client relationships.
- Resolved customer complaints in a timely manner while maintaining excellent service standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mentored junior staff members, fostering professional development and skill enhancement.
- Reviewed and prioritized strategic initiatives, aligning team efforts with senior leadership goals.
- Identified areas for organizational improvement and developed strategies that addressed key challenges.
Education
Some College (No Degree) - Business Administration
University of Nebraska At Omaha
Omaha, NESome College (No Degree) - Financial Management
American Institute of Banking
DenverSkills
- Client relationship management
- Customer service optimization
- Business development
- Alignment of strategic initiatives
- Operations oversight
- Regulatory compliance
- Staff resource management
- Time management strategies
- Leadership and coaching skills
Timeline
AVP, Banking Branch Manager
First Fidelity Bank
11.2011 - 07.2026
Some College (No Degree) - Business Administration
University of Nebraska At Omaha
Some College (No Degree) - Financial Management
American Institute of Banking