Rodney Peters
Fort Wayne,IN
Summary
Detail-oriented with experience in SIEM software use and management. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Account Manager
LogRhythm, Inc.
03.2014 - 01.2023
- Assisted customers with administering, operating, maintaining, and updating their LogRhythm SIEM platform.
- Instructed users with varying levels of experience in the use of the SIEM platform.
- Set up log collection for an array of different applications, both local and cloud-based.
- Created and tuned threat detection rules to minimize false positives.
- Created parsing policies using regular expressions to extract metadata from raw logs into normalized fields.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions, preventing the need for support tickets.
Education
Bachelor of Science - Game Software Development
Westwood College
Denver, COSkills
- Preventative Maintenance
- Troubleshooting
- Regular Expressions
- Scripting
- Instructing
- Creating Documentation
- Automating Repetitive Tasks
- Linux
Certification
Microsoft - C# (CSharp) Dev204x
Programming Languages
- C++
- C#
- bash
- AutoHotkey
- Regex
- Python
Timeline
Support Account Manager
LogRhythm, Inc.
03.2014 - 01.2023
Bachelor of Science - Game Software Development
Westwood College
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