RODNEY ROBINSON

Dedicated Enrollment Specialist with a strong commitment to living and embodying IEHP's Mission, Vision, and Values. Proven track record of consistently meeting or exceeding daily, weekly, and monthly quotas for providing screening and application assistance through inbound and outbound calls. Experienced in delivering excellent customer service during telephone screenings for Covered California, Medi-Cal, and other state health programs. Proficient in conducting outbound sales campaigns, completing applications, and guiding individuals through enrollment processes. Skilled in calculating household income, advising on required documentation, and providing in-person assistance. Capable of utilizing translation applications/programs for effective communication with multilingual and diverse candidates. Adept at documentation and report completion to ensure successful enrollment and contribution to quality improvement processes. Demonstrated leadership by assisting in the development and training of new Enrollment Specialists. Strong collaborator in planning discussions and meetings, offering valuable input for quality improvement and tactical plans. Efficiently responds to mail and carries out administrative duties. Proficient in documenting detailed call information using Customer Relationship Management (CRM) databases.