Rodney Smith II,
Summary
Hardworking college student seeking business employment. I'm committed to utilizing my transferable skills to further the mission of an organization.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
NV Optometry
Bowie, MD
10.2023 - Current
- Transcribing phone messages and relaying to appropriate personnel.
- Organizing paperwork such as charts and reports for office and patient needs.
- Coordinating patient scheduling, check-in, check-out and payments for billing.
- Managing multi-line phone system and pleasantly greeting patients.
- Pre-testing patients before they see the doctors.
- Helping patients complete necessary medical forms and documentation.
- Checking patient insurance, demographic, and health history to keep information current.
- Scheduling patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Panera Bread Associate
Lemek LLC, Panera Bread
Bowie, MD
04.2021 - Current
- Displaying enthusiasm and knowledge about the restaurant's menu and products.
- Following all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Guiding guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Managing customer relations through communication and helpful interactions.
- Ensuring optimal customer experience through services ranging from cashiering, delegating cleaning duties, and making of food items to satisfy customers.
- Training and mentoring junior staff on customer service strategies and techniques.
Inclusion Services Aide
MNCPPC Inclusion Services
Riverdale Park, MD
06.2022 - 08.2022
- Observed and monitored children's activities.
- Assisted the Camp Counselor or Group Leader with planning and implementing daily camp activities.
- Acted as an advocate for children with special needs.
Constituent Services Intern
Governor's Intern Leadership Program
Annapolis, MD
06.2022 - 07.2022
- Alerted constituents of government actions and programs by way of newsletters and email.
- Developed a thorough understanding of state government.
- Listened to constituents and addressed concerns about Governor Larry's policies.
- Provided over-the-phone help to constituents and organizations seeking assistance from the administration.
Barista
Starbucks, Barista
Bowie, MD
04.2021 - 09.2021
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during busy periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed customers' experience through enhancement of services by performing roles, such as barista, cashier, baker, and building client relations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Volunteer
Luminis Health Doctors Community Medical C
Lanham, MD
06.2021 - 08.2021
- Organized and scanned 20 to 30 employee records and documents per day to aid in digitizing files, allowing staff to access employee records more efficiently.
Education
General Studies
Prince George's Community College
Upper Marlboro, MD05.2024
High School Diploma -
Bowie High School
Bowie, MD05.2022
Skills
- Team Development
- Effective Communication
- Effective Time Management
- Office Operations
- Leadership
Timeline
Medical Receptionist
NV Optometry
10.2023 - Current
Inclusion Services Aide
MNCPPC Inclusion Services
06.2022 - 08.2022
Constituent Services Intern
Governor's Intern Leadership Program
06.2022 - 07.2022
Volunteer
Luminis Health Doctors Community Medical C
06.2021 - 08.2021
Panera Bread Associate
Lemek LLC, Panera Bread
04.2021 - Current
Barista
Starbucks, Barista
04.2021 - 09.2021
General Studies
Prince George's Community College
High School Diploma -
Bowie High School
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