Rodney Toppin
El Mirage,AZ
Summary
Seasoned Parts Manager & Collision Estimator skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Service Writer with strong background setting up and monitoring automotive service. Quickly identified maintenance and repair needs to open service orders and assign work to mechanics. Knowledgeable in automotive parts and service to provide customers with accurate cost and time estimates.
Overview
22
22
years of professional experience
Work History
Parts Manager
SERVICEKING COLLISION
Tolleson, Arizona
03.2003 - 10.2023
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained parts system with current order and sales data.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Managed employee schedules and daily assignments.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Performed scheduled inventory audits per to verify accuracy and product availability.
Travel Agent
Cruise Brothers Agency
El Mirage, AZ
04.2020 - Current
- Had just started the Agency when Covid started and shut everything down. Havent done a lot with it since I had to stay with Serviceking for Income.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Explained benefits of purchasing travel insurance with clients.
Automotive Service Advisor
Earnhardt Hyundai
Avondale, AZ
10.2023 - Current
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Followed up with customers after service visits to confirm satisfaction with completed work.
Education
GED -
West High School
Waterloo, IASkills
- Returns processing
- Staff training
- Parts ordering and management
- Payment verification
- Supply ordering
- Inventory management
- Property insurance
- Schedules coordination
- Warranty processing
- Client communication
- Status reports maintenance
- Communicating with clients
- Cost estimates
- Coordinating schedules
Timeline
Automotive Service Advisor
Earnhardt Hyundai
10.2023 - Current
Travel Agent
Cruise Brothers Agency
04.2020 - Current
Parts Manager
SERVICEKING COLLISION
03.2003 - 10.2023
GED -
West High School