Rodney Vergara Mayorga
Human Resources Management
Denver,CO
Summary
Detail-oriented bilingual HR Administrator with hands-on experience supporting a high-volume, 24/7 aviation operation and food industry. Recognized for clear communication, disciplined follow-through, and thorough case documentation across investigations, LOA and attendance management, payroll adjustments, and HRIS accuracy. A trusted operational partner who enhances workforce reliability by streamlining employee credentialing, and performance development processes. Skilled at coordinating sensitive employee meetings, managing complex personnel actions, and ensuring timely, compliant HR procedures that keep the operation running efficiently and aligned with company standards.
Overview
14
14
years of professional experience
Work History
HR Administrator
Menzies Aviation
Denver, CO
07.2024 - Current
- Manage day-to-day HR operations for a large front-line workforce, ensuring timely, accurate actions across personnel changes, investigations, and employee support.
- Coordinate HR investigations end-to-end: schedule meetings, collect statements, maintain case files, and communicate outcomes in line with company policy and procedure.
- Administer suspensions, promotions, temporary assignments, and pay changes; ensure correct coding (e.g., promotion vs. temporary assignment) and alignment in HRIS profiles.
- Partner with the LOA department to report absences, request medical documentation, verify return-to-work availability, and outline next steps to employees and supervisors.
- Oversee airport badge administration: review custom seals, submit renewal requests, and coordinate with security for accurate credentials.
- Support payroll by entering/correcting hours before payroll close to avoid express checks; communicate adjustments to managers and employees.
- Maintain high-quality HR documentation: letters, meeting notices, follow-ups, and decision memos with clear, factual, and compliant language.
- Coordinate and track meetings (suspension reviews, investigation interviews, policy briefings); document non-attendance and follow escalation protocols.
- Serve as a responsive point of contact, explaining HR policies, timelines, and processes with clarity, empathy, and professionalism.
Quality Assurance Manager
Colorado Pet Treats
Denver, CO
09.2023 - 01.2024
- Led daily QA checks and documentation to ensure product quality and compliance.
- Coordinated cross-functional communication to address quality issues and corrective actions.
Warehouse Associate
Elevation Labs
Denver, CO
05.2023 - 09.2023
- Supported inventory movement, accuracy, and documentation in a fast-paced environment.
- Collaborated with operations to meet throughput and safety targets.
Human Resources & Training Coordinator.
McDonald's, Colombia
Bogota, Colombia
12.2019 - 09.2021
- Developed and implemented training programs for new hires to enhance onboarding experience.
- Coordinated scheduling of training sessions to maximize employee participation and resource availability.
- Collaborated with department managers to assess training needs and tailor programs accordingly.
- Evaluated training effectiveness through feedback surveys and performance assessments.
General Store Manager
McDonald's
Colombia
06.2012 - 09.2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Guarantor of gold standards and brand processes for the satisfaction of internal and external customers
• Administrator of the resources of the succursal in search of strategic investments to generate economic return, growth and positioning of the organization in the market
• Management of the personnel assigned to the store, guaranteeing the size, training, percentages of turnover and recruitment of employees according to the projections, growth of the business and its needs
• Lead processes of selection, hiring and training of the crew team and managers consolidating the store as a restaurant training center appearing as a model for the other premises
• Manage sales, operations, losses, profits, and customer satisfaction in the restaurant, with outstanding results at the country level
• Execution of disciplinary processes according to the regulations of the organization and government policies
• Guarantor of motivation spaces for crews, managers, and staff in charge
• Execution and monitoring of food safety processes and standards
• of the markets in which it operates. - Led daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on best practices and operational standards.
Education
MBA - Human Resources Management/Personnel Administration
Universidad Del Tolima
Ibague, Tolima09-2022
Bachelor of Arts - Music Education
Universidad Industrial De Santander
Bucaramanga, SantanderSkills
- HRIS (eg, Workday/UKG/ADP), Timekeeping (eg, Kronos/Workforce) – add specific systems used
- Microsoft 365 (Excel, Outlook, Teams, SharePoint)
- Bilingual: Spanish & English
- Grievance procedures
- Unemployment claims handling
- Benefits administration
- Employee relations
- Onboarding and orientation
Core Competencies
- Employee Relations & HR Investigations
- LOA / Attendance Management (coordination with LOA team, FAMLI program, RTW)
- HRIS Administration & Data Integrity
- Payroll Support, Timekeeping Corrections & Pay Actions
- Airport Credentialing & Badge Administration
- Parking Enrollment & Proxy Card Management
- Onboarding, Offboarding & Status Changes (promotions, suspensions, terminations)
- Policy Guidance & Documentation (Code of Conduct, performance standards)
- Meeting Coordination & Case Tracking
- Compliance Awareness (ACA 1095-C, EEO, recordkeeping)
- Stakeholder Communication (employees, managers, security, parking office)
- Microsoft 365 (Teams, Outlook, Excel, SharePoint); Documentation & Reporting
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
HR Administrator
Menzies Aviation
07.2024 - Current
Quality Assurance Manager
Colorado Pet Treats
09.2023 - 01.2024
Warehouse Associate
Elevation Labs
05.2023 - 09.2023
Human Resources & Training Coordinator.
McDonald's, Colombia
12.2019 - 09.2021
General Store Manager
McDonald's
06.2012 - 09.2019
MBA - Human Resources Management/Personnel Administration
Universidad Del Tolima
Bachelor of Arts - Music Education
Universidad Industrial De Santander