Rodney Wisinger
Loves Truck Stop
Good Hope,AL
34
years of professional experience
Dynamic Operations Manager with a proven track record at Harbor Freight, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective communication and streamlined inventory processes, achieving significant cost reductions. Skilled in problem-solving and staff training, fostering a collaborative environment that drives performance and accountability.
Work History
Operations Manager
7 Years 5 Months- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Cultivated effective communication channels among unit staff and organizational leadership to enhance collaboration.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Store Manager
3 Years- Streamlined inventory management processes to enhance efficiency and reduce discrepancies.
- Led cross-functional teams to implement operational improvements and optimize workflow efficiency.
- Trained and mentored staff on best practices for safety, tools usage, and operational standards.
- Developed training materials to support onboarding of new employees in operational procedures.
- Coordinated with suppliers to maintain optimal stock levels and ensure timely deliveries.
- Analyzed performance metrics to identify areas for process enhancement and cost reduction.
- Oversaw daily operations, ensuring adherence to company policies and operational guidelines.
- Implemented cost-saving initiatives that improved overall productivity across multiple departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Store Manager
5 Years 7 Months- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Analyzed sales trends to implement effective merchandising strategies for increased revenue.
- Developed and executed promotional campaigns to enhance customer engagement and drive foot traffic.
- Led team meetings to promote communication, address challenges, and foster a collaborative work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
District Operations Manager
15 Years 2 Months- Led operational initiatives to enhance efficiency across multiple restaurant locations.
- Coordinated training programs for staff, improving service delivery and customer satisfaction.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed strategic plans to meet sales targets and improve overall profitability.
- Executed compliance audits, ensuring adherence to health and safety regulations across all locations.
- Mentored management teams, fostering leadership skills and promoting a collaborative work environment.
- Analyzed performance metrics to identify areas for process improvement within operations.
Education
Associate of Science - Business Administration And Management
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Operational efficiency
Employee relations and conflict resolution
Staff training
Timeline
Operations Manager
Loves Truck Stop
03.2019 - CurrentRead More
Store Manager
Harbor Freight
03.2016 - 03.2019Read More
Store Manager
Tractor Supply Company
08.2010 - 03.2016Read More
District Operations Manager
Popeyes® Louisana Kitchen
02.1993 - 04.2008Read More
River Parish Community College
Associate of Science from Business Administration And Management
Read More