Summary
Overview
Work History
Education
Skills
Working Qualities Skills
Languages
Timeline
Generic

Rodolfo Leija

Brownsville,TX

Summary

Experienced in landscaping and customer service, I transitioned from a year in landscaping to Whataburger and then to the transportation department of United Healthcare. With a focus on providing excellent assistance and support, I consistently strive to understand and empathize with our members\' needs.

Overview

1
1
year of professional experience

Work History

Cashier

Whataburger
01.2024 - Current
  • Providing excellent customer service
  • Dealing with money as a cashier
  • Multitasking
  • Time management: Being able to handle multiple tasks in a fast-paced environment
  • Food safety: Having experience with food safety regulations
  • Cleanliness: Having experience maintaining a clean working area

Customer Service Representative

Teleperformance
10.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High school -

Idea Brownsville College Preparatory
Brownsville, TX
05.2024

Skills

  • Problem-solving
  • Team player
  • Fast-paced
  • Reliable
  • Flexible
  • Fast learner
  • Quality check
  • Detail-oriented
  • Multi-tasking
  • Disciplined
  • Self-management
  • Open-minded
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Product restocking
  • Merchandise restocking
  • Inventory management
  • Stocking shelves
  • Stock rotation
  • Pallet jack operation
  • Heavy lifting
  • Maintaining safety
  • Label reading
  • Handheld scanner use
  • Moving merchandise
  • Friendly, positive attitude
  • Teamwork and collaboration

Working Qualities Skills

  • Excellent in problem-solving
  • Great team player
  • Very fast-paced
  • Reliable
  • Flexible
  • Fast learner
  • Check quality
  • Detail-Orientated
  • Able to Multi-Task
  • Disciplined to meet deadlines
  • Self-management
  • Open minded

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance
10.2024 - 01.2025

Cashier

Whataburger
01.2024 - Current

High school -

Idea Brownsville College Preparatory
Rodolfo Leija