Rodolfo Ramos
Katy,TX
Summary
Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Experience in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.
Overview
12
12
years of professional experience
Work History
Financial Relationship Consultant
Regions Bank
Rosenberg, TX
05.2022 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Landscape Manager
Martinez Landscaping
Houston, TX
08.2018 - Current
- Managed 10 day laborers in completing large landscaping projects exceeding $20,000.00.
- Maintained tools and equipment to foster safe and consistent operation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Sales Associate
Nike
Katy, TX
01.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained team members on cash register operation and cash handling.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Call Center Representative
Summer Energy
Houston, TX
08.2018 - 01.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Provided training for new hires and associates to improve efficiency.
Front Desk Manager
Bella Dental
Katy, TX
04.2015 - 08.2018
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
Katy High School
Katy, TX05.2015
Skills
- Bilingual(English/Spanish)
- Excel
- Powerpoint
- Communication
- Time Management
- Teamwork
- Project Management
- Portfolio Management
- Cash Management Strategies
- Technical Proficiency
- Sales Strategies
- Customer Service
- Public Speaking
Timeline
Financial Relationship Consultant
Regions Bank
05.2022 - Current
Sales Associate
Nike
01.2021 - 05.2022
Landscape Manager
Martinez Landscaping
08.2018 - Current
Call Center Representative
Summer Energy
08.2018 - 01.2021
Front Desk Manager
Bella Dental
04.2015 - 08.2018
High School Diploma -
Katy High School
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