Hi, I’m
Rodolfo Scribner Jr
Laredo,TX
Summary
Focused Bank Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
5
years of professional experience
Work History
International Bank Of Commerce
Bank Teller
05.2019 - Current
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Promoted bank's products and services by consistently cross-selling to customers.
Concentrix
Bilingual Call Center Agent
08.2018 - 05.2019
Job overview
- Attended telephone skills and program information training sessions to boost aptitude.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Laredo Community CollegeLaredo, TX
GED
11.2017
Skills
- Balance Verification and Reconciliation
- Manage Customer Accounts
- Cash Counting
- Identity Verification
- Count Currency
- Credential Checking
- Bank Deposits
- Signature Verification
- Secure Bank Vaults
- Money Handling
- Cashier's Checks
- Cash Supply Orders
Timeline
Bank Teller
International Bank Of Commerce
05.2019 - Current
Bilingual Call Center Agent
Concentrix
08.2018 - 05.2019
Laredo Community College
GED