Rodolfo Zamudio
Allied Universal
Kansas City,MO
1
Language
10
years of professional experience
Experienced Security Professional with expertise in implementing safety protocols and leading security teams. Coordinates effectively with staff to maintain secure environments, responds promptly to incidents, and adapts to evolving situations. Focused on achieving security objectives through risk assessment, conflict resolution, and advanced security technology.
Work History
Security Supervisor
9 Months- Supervised security officers, enforcing post orders and consistent coverage across assigned sites.
- Monitored CCTV, alarm systems, and radio traffic to support real-time security operations.
- Coordinated incident response, documenting events and escalating issues to client contacts and management.
- Trained new officers on access control, patrol procedures, and emergency response protocols.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
Call Taker/Dispatcher
1 Year 8 Months- Trained and mentored new dispatch staff in operational procedures and emergency protocols.
- Maintained accurate activity reports on field personnel and all in-progress and completed calls to ensure operational efficiency.
- Managed guest inquiries and resolved any issues or complaints.
- Monitored security footage, identifying and reporting suspicious activity to support safety and security protocols.
- Ensured the safety and security of personnel, visitors, and facility by enforcing access control policies.
- Answered high-volume calls, relayed security concerns, and routed urgent incidents to appropriate personnel.
- Dispatched officers using radio, CAD, and incident protocols to maintain timely response coordination.
Lead Bartender/Trainer
7 Years 11 Months- Trained new bartenders on Marriott standards, drink preparation and upselling techniques.
- Mixed and served alcoholic and non-alcoholic drinks for patrons, ensuring adherence to standard recipes for quality and consistency.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendation.
- Trained new bartenders on Marriott standards and effective upselling techniques, enhancing team compliance and customer satisfaction.
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
- Engaged with customers daily, delivering friendly service and addressing inquiries to enhance overall patron experience.
Education
High School Diploma
Skills
Safety procedures
Crisis management
Team leadership
CCTV monitoring
Incident response coordination
Staff training experience
Fluent in Spanish
Languages
English, Spanish
Timeline
Security Supervisor
Allied Universal
01.2026 - CurrentRead More
Call Taker/Dispatcher
Allied Universal
09.2023 - 05.2025Read More
Lead Bartender/Trainer
Marriott International
06.2016 - 05.2024Read More
East High School
High School Diploma
Read More