Rodolfo Alejandro Buenrostro
San Diego,CA
Summary
Dynamic Customer Service Manager with a proven track record at JJUSA Boost Mobile, excelling in problem-solving and team leadership. Enhanced customer satisfaction by reducing complaints and implementing effective solutions. Skilled in Microsoft Office and dedicated to training and coaching staff.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
JJUSA Boost Mobile
San Diego, CA
08.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Representative
JJUSA BOOST MOBILE
San Diego, CA
08.2016 - 11.2018
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
Janitorial Worker
Sandstrand Services
San Diego, CA
01.2015 - 05.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Kept building spaces premises clean inside and outside.
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Decision-making
- Cash handling
- Positive and constructive feedback
- Training and coaching
- Skilled trainer
- New hire training
- Employee scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
JJUSA Boost Mobile
08.2016 - Current
Customer Service Representative
JJUSA BOOST MOBILE
08.2016 - 11.2018
Janitorial Worker
Sandstrand Services
01.2015 - 05.2020